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APIs · head to head

Kong vs Sprinklr Service

Kong logo

Kong

APIs

Cloud-native API gateway and service connectivity platform

From
Free
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Kong has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kong the Plus plan includes 1M API requests a month and charges $200 a month for each additional million; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Kong covers API Gateway, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Kong and Sprinklr Service actually diverge.

Attributes where Kong and Sprinklr Service differ
AttributeKongSprinklr Service
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsLinux, Docker, KubernetesWeb, Ios, Android
CategoryAPIsCustomer Support
Founded20102009

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kong

  • API Gateway
  • Authentication & Authorization
  • Rate Limiting
  • Kubernetes
  • Consul
  • Eureka
  • PostgreSQL
  • Linux support

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

What people use each for

The jobs each tool is most often brought in to do.

Kong

  • API gateway management and routingnot Sprinklr Service
  • API development and testingnot Sprinklr Service
  • Enterprise API security and governancenot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Kong
  • Social customer carenot Kong
  • Unified CXnot Kong
  • Voice of customernot Kong

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kong

  • The Plus plan includes 1M API requests a month and charges $200 a month for each additional million
  • Plus is capped at 10M requests a month, so growth past that forces an Enterprise contract
  • Plus limits published APIs to 20 and includes one Developer Portal, with a second at $200 a month
  • SSO and audit logging are Enterprise only
  • Enterprise pricing is custom and billed annually

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Kong

Free
  • Kong Konnect Free TrialFree
    • 30-day free trial
    • Full enterprise functionality
    • Unlimited gateways
  • Kong Konnect Plus$null/month
    • Per gateway pricing billed monthly
    • Up to 5 Serverless Gateways, 2 Hybrid, 2 Dedicated Cloud Gateways
    • 1M API requests included per month
  • Kong Insomnia EssentialsFree
    • Unlimited projects and CLI access
    • Up to 3 Git Sync users
    • 1,000 mock server requests per month
  • Kong Insomnia Pro$12/month
    • Unlimited users with Git Sync access
    • Unlimited organizations
    • RBAC

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Kong if

  • You need api gateway.
  • You want to start without paying.
  • You work on Linux, Docker, Kubernetes.
  • You also want authentication & authorization.
Kong review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Kong or Sprinklr Service better?
Neither clearly leads. Kong starts at Free and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kong or Sprinklr Service?
Kong has a free tier; the other does not. Paid plans start at Free for Kong and On request for Sprinklr Service.
Does Kong or Sprinklr Service run on more platforms?
Kong runs on Linux, Docker, Kubernetes. Sprinklr Service runs on Web, Ios, Android.
Can I use Kong for free?
Yes. Kong has a free tier, so you can try it without paying. Sprinklr Service starts at On request.
What is Kong best used for?
Kong is most often used for api gateway management and routing, api development and testing, enterprise api security and governance. Of those, api gateway management and routing and api development and testing are not what Sprinklr Service is typically brought in for.
What can Kong do that Sprinklr Service cannot?
Kong covers API Gateway, Authentication & Authorization, Rate Limiting, Kubernetes. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base.

Answered from the vendors’ own pages

Kong: Does Kong offer a free trial?

Yes, Kong Konnect offers a 30-day free trial with full enterprise functionality, unlimited gateways, and no credit card required.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Kong: How much does Kong Insomnia Pro cost?

Kong Insomnia Pro is $12 per user per month with 15% savings available for annual billing.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
Kong: What are Kong Konnect Plus API request limits?

Kong Konnect Plus includes 1M API requests per month; additional requests cost $200 per 1M (maximum 10M per month).

Source
Kong: What is included in Kong Insomnia Enterprise?

Kong Insomnia Enterprise is $45 per user per month with SSO, SCIM, vault integrations, unlimited mock server requests, and Konnect integration.

Source
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