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Customer Support · head to head

Sprinklr Service vs WSO2 API Manager

Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite
WSO2 API Manager logo

WSO2 API Manager

APIs

Complete API management platform for designing and managing APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only WSO2 API Manager has a free tier, so it costs nothing to try first.
  • Each has a real cost: Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.; WSO2 API Manager the free open source distribution does not include a subscription to the WSO2 Update service, so continuous improvements and security patches require a paid subscription
  • They diverge on capability: Sprinklr Service covers Omnichannel contact center, WSO2 API Manager covers API Gateway.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Sprinklr Service and WSO2 API Manager actually diverge.

Attributes where Sprinklr Service and WSO2 API Manager differ
AttributeSprinklr ServiceWSO2 API Manager
Starting priceOn requestFree
Pricing modelquoteopen-source
Free tierNoYes
PlatformsWeb, Ios, AndroidJava, Linux, Docker, Kubernetes
CategoryCustomer SupportAPIs
Founded20092005

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

Only in WSO2 API Manager

  • API Gateway
  • API Designer
  • Developer Portal
  • LDAP
  • Okta
  • Keycloak
  • Microservices
  • Java support

What people use each for

The jobs each tool is most often brought in to do.

Sprinklr Service

  • Enterprise contact centernot WSO2 API Manager
  • Social customer carenot WSO2 API Manager
  • Unified CXnot WSO2 API Manager
  • Voice of customernot WSO2 API Manager

WSO2 API Manager

  • Publishing, securing and rate limiting APIs behind a gatewaynot Sprinklr Service
  • Running an API developer portal with subscription key managementnot Sprinklr Service
  • Self hosting an open source API management layer on premisesnot Sprinklr Service

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

WSO2 API Manager

  • The free open source distribution does not include a subscription to the WSO2 Update service, so continuous improvements and security patches require a paid subscription
  • A commercial production licence is not part of the free download and comes only with a subscription
  • No subscription price is published; Basic Support and Enterprise Support both require contacting sales for a quote
  • 24x7x365 coverage requires Enterprise Support; the general query SLA is one business day
  • A Customer Success Manager is a paid optional add on covering business hours only
  • Consulting services and WSO2 Private Cloud hosting are quoted separately

Pricing, plan by plan

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

WSO2 API Manager

Free
  • CommunityFree
    • Core API management
    • Community support
  • Commercial$undefined/monthly
    • Enterprise features
    • Technical support
    • SLA

Which should you pick?

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Choose WSO2 API Manager if

  • You need api gateway.
  • You want to start without paying.
  • You work on Java, Linux, Docker, Kubernetes.
  • You also want api designer.
WSO2 API Manager review

Questions people ask

Is Sprinklr Service or WSO2 API Manager better?
Neither clearly leads. Sprinklr Service starts at On request and WSO2 API Manager at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Sprinklr Service or WSO2 API Manager?
WSO2 API Manager has a free tier; the other does not. Paid plans start at On request for Sprinklr Service and Free for WSO2 API Manager.
Does Sprinklr Service or WSO2 API Manager run on more platforms?
Sprinklr Service runs on Web, Ios, Android. WSO2 API Manager runs on Java, Linux, Docker, Kubernetes.
Can I use WSO2 API Manager for free?
Yes. WSO2 API Manager has a free tier, so you can try it without paying. Sprinklr Service starts at On request.
What is Sprinklr Service best used for?
Sprinklr Service is most often used for enterprise contact center, social customer care, unified cx, voice of customer. Of those, enterprise contact center and social customer care are not what WSO2 API Manager is typically brought in for.
What can Sprinklr Service do that WSO2 API Manager cannot?
Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. WSO2 API Manager covers API Gateway, API Designer, Developer Portal, LDAP.

Answered from the vendors’ own pages

Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
WSO2 API Manager: How is WSO2 API Manager priced?

WSO2 API Manager pricing is not published on their website. As an enterprise API management platform, pricing is custom-quoted based on deployment model and organizational requirements.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
WSO2 API Manager: Does WSO2 API Manager offer different pricing for on-premises versus cloud deployments?

WSO2 API Manager supports multiple deployment options including on-premises and cloud, but pricing structures for different deployment models are not publicly disclosed.

Source
WSO2 API Manager: What deployment flexibility does WSO2 API Manager provide?

WSO2 API Manager enables flexible deployment on-premises or in cloud environments, but specific pricing tiers for each deployment model require contacting WSO2 sales.

Source
WSO2 API Manager: How would I request a WSO2 API Manager pricing quote?

Organizations can request pricing quotes by contacting WSO2 sales through their website. Custom quotes depend on API volume, deployment model, and feature requirements.

Source
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