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APIs · head to head

Akana vs Sprinklr Service

Akana logo

Akana

APIs

Enterprise API lifecycle management platform

From
$2500/monthly
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akana owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Akana covers API Lifecycle Management, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Akana and Sprinklr Service actually diverge.

Attributes where Akana and Sprinklr Service differ
AttributeAkanaSprinklr Service
Starting price$2500/monthlyOn request
Pricing modelsubscriptionquote
PlatformsCloud, On-premise, HybridWeb, Ios, Android
CategoryAPIsCustomer Support
Founded20012009

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akana

  • API Lifecycle Management
  • API Security
  • Governance Controls
  • OAuth
  • SAML
  • LDAP
  • Active Directory
  • Cloud support

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

What people use each for

The jobs each tool is most often brought in to do.

Akana

  • API lifecycle management across REST, SOAP and GraphQLnot Sprinklr Service
  • Applying OAuth, JWT and SAML policies at the gatewaynot Sprinklr Service
  • Running the same platform on-premises, in Kubernetes or across cloudsnot Sprinklr Service
  • Developer portal and API monetisationnot Sprinklr Service
  • Monitoring API traffic and enforcing quotasnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Akana
  • Social customer carenot Akana
  • Unified CXnot Akana
  • Voice of customernot Akana

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akana

  • Owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com
  • Pricing is not published; only a 30 day trial is offered

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Akana

$2500/monthly
  • Professional$2500/monthly
    • API Gateway
    • Developer Portal
    • Basic analytics
  • Enterprise$5000/monthly
    • Advanced governance
    • Multi-cloud support
    • Premium support
  • Custom$undefined/monthly
    • Custom solutions
    • Dedicated support
    • SLA guarantee

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Akana if

  • You need api lifecycle management.
  • You work on Cloud, On-premise, Hybrid.
  • You also want api security.
Akana review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Akana or Sprinklr Service better?
Neither clearly leads. Akana starts at $2500/monthly and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akana or Sprinklr Service?
Akana starts at $2500/monthly and Sprinklr Service at On request.
Does Akana or Sprinklr Service run on more platforms?
Akana runs on Cloud, On-premise, Hybrid. Sprinklr Service runs on Web, Ios, Android.
What is Akana best used for?
Akana is most often used for api lifecycle management across rest, soap and graphql, applying oauth, jwt and saml policies at the gateway, running the same platform on-premises, in kubernetes or across clouds, developer portal and api monetisation. Of those, api lifecycle management across rest, soap and graphql and applying oauth, jwt and saml policies at the gateway are not what Sprinklr Service is typically brought in for.
What can Akana do that Sprinklr Service cannot?
Akana covers API Lifecycle Management, API Security, Governance Controls, OAuth. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base.

Answered from the vendors’ own pages

Akana: What does Akana API Platform include?

Akana provides mediation and integration capabilities for creating easy-to-consume API products from API code, with features for API governance, security, and operational management.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Akana: How does Akana help secure APIs?

Akana addresses the security challenges that come with more APIs and more endpoints, providing tools for enterprise API governance and compliance management.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
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