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APIs · head to head

3scale vs Sprinklr Service

3scale logo

3scale

APIs

API management platform for designing, securing, and monetizing APIs

From
$300/monthly
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 3scale red Hat's managed 3scale services end on 30 June 2027, so anyone adopting the hosted option now is choosing a product with a published end date; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: 3scale covers API Gateway, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 3scale and Sprinklr Service actually diverge.

Attributes where 3scale and Sprinklr Service differ
Attribute3scaleSprinklr Service
Starting price$300/monthlyOn request
Pricing modelsubscriptionquote
PlatformsCloud, On-premises, HybridWeb, Ios, Android
CategoryAPIsCustomer Support
Founded19932009

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 3scale

  • API Gateway
  • Developer Portal
  • API Monetization
  • Red Hat OpenShift
  • AWS
  • Azure
  • Kubernetes
  • Cloud support

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

What people use each for

The jobs each tool is most often brought in to do.

3scale

  • API gateway and lifecycle managementnot Sprinklr Service
  • Rate limiting and traffic control across API consumersnot Sprinklr Service
  • Developer portal and access key managementnot Sprinklr Service
  • Monetising APIs with usage-based plansnot Sprinklr Service
  • Hybrid deployment across on-premises and cloudnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot 3scale
  • Social customer carenot 3scale
  • Unified CXnot 3scale
  • Voice of customernot 3scale

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

3scale

  • Red Hat's managed 3scale services end on 30 June 2027, so anyone adopting the hosted option now is choosing a product with a published end date
  • Sold as part of Red Hat middleware rather than standalone, and 3scale.net redirects into redhat.com
  • Pricing is not published and a subscription is required for some services

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

3scale

$300/monthly
  • Starter$300/monthly
    • API gateway
    • Developer portal
    • Basic analytics
  • Professional$750/monthly
    • Advanced features
    • API monetization
    • Enhanced support
  • Enterprise$undefined/monthly
    • Custom deployment
    • Dedicated support
    • Premium SLA

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose 3scale if

  • You need api gateway.
  • You work on Cloud, On-premises, Hybrid.
  • You also want developer portal.
3scale review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is 3scale or Sprinklr Service better?
Neither clearly leads. 3scale starts at $300/monthly and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 3scale or Sprinklr Service?
3scale starts at $300/monthly and Sprinklr Service at On request.
Does 3scale or Sprinklr Service run on more platforms?
3scale runs on Cloud, On-premises, Hybrid. Sprinklr Service runs on Web, Ios, Android.
What is 3scale best used for?
3scale is most often used for api gateway and lifecycle management, rate limiting and traffic control across api consumers, developer portal and access key management, monetising apis with usage-based plans. Of those, api gateway and lifecycle management and rate limiting and traffic control across api consumers are not what Sprinklr Service is typically brought in for.
What can 3scale do that Sprinklr Service cannot?
3scale covers API Gateway, Developer Portal, API Monetization, Red Hat OpenShift. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base.

Answered from the vendors’ own pages

3scale: Does Red Hat 3scale require a subscription?

Yes. The page states a subscription may be required for some services, though specific subscription details and costs are not published on this page.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
3scale: Is a trial available for 3scale?

A 'Start a trial' link is mentioned in navigation, but trial duration, included features, and limitations are not specified on this page.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
3scale: When will Red Hat 3scale end support?

Red Hat 3scale API Management maintenance and managed services will end on June 30, 2027. Customers should plan migrations accordingly.

Source
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