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Software · head to head

Apigee vs Jira Service Management

Apigee logo

Apigee

Software

API management platform for designing, securing, and scaling APIs

From
$500/monthly
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Apigee the free evaluation is a sandbox limited to 60 days; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: Apigee covers API Gateway, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which Apigee and Jira Service Management actually diverge.

Attributes where Apigee and Jira Service Management differ
AttributeApigeeJira Service Management
Starting price$500/monthlyFree
Free tierNoYes
PlatformsCloud, Hybrid, On-premisesWeb, Ios, Android
Founded20062002

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Apigee

  • API Gateway
  • API Analytics
  • Developer Portal
  • Google Cloud services
  • Azure
  • AWS
  • Okta
  • Cloud support

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

What people use each for

The jobs each tool is most often brought in to do.

Apigee

  • Publishing, securing and versioning APIs for an enterprise API programnot Jira Service Management
  • Monetizing APIs and running a developer portalnot Jira Service Management
  • Analyzing API traffic and defending APIs against bots and abusenot Jira Service Management

Jira Service Management

  • IT service managementnot Apigee
  • Incident responsenot Apigee
  • Change managementnot Apigee
  • Asset trackingnot Apigee

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Apigee

  • The free evaluation is a sandbox limited to 60 days
  • Pay-as-you-go has no SLA available at all
  • Pay-as-you-go bills environments separately from API calls, with a Base environment costing $365 per month per region
  • The Base environment is capped at 50 QPS with an SLA of up to 99%
  • Standard API Proxy calls are billed at $20 per 1M calls up to 50M, and Extensible API Proxy calls at $100 per 1M calls up to 50M
  • API Analytics is a paid add-on at $20 per 1M API calls and cannot be bought on a Base environment
  • Advanced API Security is a paid add-on at $350 per 1M API calls and cannot be bought on a Base environment
  • Monetization is unavailable on pay-as-you-go and requires a subscription tier
  • Additional API proxy deployments beyond those included cost $0.04 per hour per region on a Comprehensive environment
  • Subscription tiers Standard, Enterprise and Enterprise Plus are quote only with no published price
  • Google Cloud networking charges for IP addresses, data transfer out and forwarding rules are billed on top of Apigee usage

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Apigee

$500/monthly
  • Starter$500/monthly
    • API gateway
    • Analytics
    • Developer portal
  • Professional$2500/monthly
    • Advanced security
    • Traffic management
    • Monetization
  • Enterprise$undefined/monthly
    • Custom deployment
    • SLA
    • Dedicated support

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Apigee if

  • You need api gateway.
  • You work on Cloud, Hybrid, On-premises.
  • You also want api analytics.
Apigee review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Apigee or Jira Service Management better?
Neither clearly leads. Apigee starts at $500/monthly and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Apigee or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at $500/monthly for Apigee and Free for Jira Service Management.
Does Apigee or Jira Service Management run on more platforms?
Apigee runs on Cloud, Hybrid, On-premises. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Apigee starts at $500/monthly.
What is Apigee best used for?
Apigee is most often used for publishing, securing and versioning apis for an enterprise api program, monetizing apis and running a developer portal, analyzing api traffic and defending apis against bots and abuse. Of those, publishing, securing and versioning apis for an enterprise api program and monetizing apis and running a developer portal are not what Jira Service Management is typically brought in for.
What can Apigee do that Jira Service Management cannot?
Apigee covers API Gateway, API Analytics, Developer Portal, Google Cloud services. Jira Service Management covers Incident management, Change management, Problem management, Asset management.
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