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Software · head to head

3scale vs Jira Service Management

3scale logo

3scale

Software

API management platform for designing, securing, and monetizing APIs

From
$300/monthly
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: 3scale red Hat's managed 3scale services end on 30 June 2027, so anyone adopting the hosted option now is choosing a product with a published end date; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: 3scale covers API Gateway, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which 3scale and Jira Service Management actually diverge.

Attributes where 3scale and Jira Service Management differ
Attribute3scaleJira Service Management
Starting price$300/monthlyFree
Free tierNoYes
PlatformsCloud, On-premises, HybridWeb, Ios, Android
Founded19932002

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 3scale

  • API Gateway
  • Developer Portal
  • API Monetization
  • Red Hat OpenShift
  • AWS
  • Azure
  • Kubernetes
  • Cloud support

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

What people use each for

The jobs each tool is most often brought in to do.

3scale

  • API gateway and lifecycle managementnot Jira Service Management
  • Rate limiting and traffic control across API consumersnot Jira Service Management
  • Developer portal and access key managementnot Jira Service Management
  • Monetising APIs with usage-based plansnot Jira Service Management
  • Hybrid deployment across on-premises and cloudnot Jira Service Management

Jira Service Management

  • IT service managementnot 3scale
  • Incident responsenot 3scale
  • Change managementnot 3scale
  • Asset trackingnot 3scale

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

3scale

  • Red Hat's managed 3scale services end on 30 June 2027, so anyone adopting the hosted option now is choosing a product with a published end date
  • Sold as part of Red Hat middleware rather than standalone, and 3scale.net redirects into redhat.com
  • Pricing is not published and a subscription is required for some services

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

3scale

$300/monthly
  • Starter$300/monthly
    • API gateway
    • Developer portal
    • Basic analytics
  • Professional$750/monthly
    • Advanced features
    • API monetization
    • Enhanced support
  • Enterprise$undefined/monthly
    • Custom deployment
    • Dedicated support
    • Premium SLA

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose 3scale if

  • You need api gateway.
  • You work on Cloud, On-premises, Hybrid.
  • You also want developer portal.
3scale review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is 3scale or Jira Service Management better?
Neither clearly leads. 3scale starts at $300/monthly and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 3scale or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at $300/monthly for 3scale and Free for Jira Service Management.
Does 3scale or Jira Service Management run on more platforms?
3scale runs on Cloud, On-premises, Hybrid. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. 3scale starts at $300/monthly.
What is 3scale best used for?
3scale is most often used for api gateway and lifecycle management, rate limiting and traffic control across api consumers, developer portal and access key management, monetising apis with usage-based plans. Of those, api gateway and lifecycle management and rate limiting and traffic control across api consumers are not what Jira Service Management is typically brought in for.
What can 3scale do that Jira Service Management cannot?
3scale covers API Gateway, Developer Portal, API Monetization, Red Hat OpenShift. Jira Service Management covers Incident management, Change management, Problem management, Asset management.
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