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Automation Integration · head to head

Informatica vs ServiceNow

Informatica logo

Informatica

Automation Integration

The enterprise data management leader

From
$3000/month
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Informatica no dollar figure is published for any service, and every route ends at a quote request; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Informatica covers Data integration, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Informatica and ServiceNow actually diverge.

Attributes where Informatica and ServiceNow differ
AttributeInformaticaServiceNow
Starting price$3000/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, On-premiseWeb, Ios, Android
CategoryAutomation IntegrationCustomer Support
Founded19932004

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Informatica

  • Data integration
  • Master data management
  • Data quality
  • Data governance
  • Real-time sync
  • Monitoring
  • Analytics
  • 1000+ connectors

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Both cover

  • SOC2
  • HIPAA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Informatica

  • Enterprise data integration and ETL across cloud and on premise systemsnot ServiceNow
  • Master data management and data quality at organisation scalenot ServiceNow

ServiceNow

  • Enterprise IT managementnot Informatica
  • Digital transformationnot Informatica
  • Workflow automationnot Informatica

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Informatica

  • No dollar figure is published for any service, and every route ends at a quote request
  • Consumption is measured in Informatica Processing Units, calculated per scaler across agent usage, ingestion volume and other inputs, so the unit itself is composite and hard to forecast
  • Master data management is billed separately on a per domain records basis
  • The pricing page presents ROI statistics rather than rates

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Informatica

$3000/month
  • Starter$3000/month
    • Basic data integration
  • Professional$8000/month
    • Advanced features
    • Priority support
  • Enterprise$20000/month
    • Custom solutions
    • Dedicated support

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Informatica if

  • You need data integration.
  • You work on Web, On-premise.
  • You also want master data management.
Informatica review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Informatica or ServiceNow better?
Neither clearly leads. Informatica starts at $3000/month and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Informatica or ServiceNow?
Informatica starts at $3000/month and ServiceNow at On request.
Does Informatica or ServiceNow run on more platforms?
Informatica runs on Web, On-premise. ServiceNow runs on Web, Ios, Android.
What is Informatica best used for?
Informatica is most often used for enterprise data integration and etl across cloud and on premise systems, master data management and data quality at organisation scale. Of those, enterprise data integration and etl across cloud and on premise systems and master data management and data quality at organisation scale are not what ServiceNow is typically brought in for.
What can Informatica do that ServiceNow cannot?
Informatica covers Data integration, Master data management, Data quality, Data governance. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle SOC2, HIPAA, Web support.

Answered from the vendors’ own pages

Informatica: How much does Informatica cost?

Informatica uses consumption-based, volume-based pricing through Informatica Processing Units (IPUs). Customers pay for what they use with automatic scaling capability. Specific pricing is not published; customers must request a personalized demo or contact sales for quotes.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Informatica: How is Informatica pricing calculated?

IPU consumption is calculated per scaler based on usage including Secure Agent, CDI-e, and Data Mass Ingestion volume. The platform includes a built-in dashboard that automatically tracks usage and provides real-time visibility with consumption threshold alerts.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Informatica: Can I scale Informatica services without long-term commitment?

Yes, Informatica allows customers to swap services as needed and access new eligible services automatically upon release, paying only for required services at any given time. Specific pricing for different configurations requires contacting sales.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
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