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Logging · head to head

Humio vs incident.io

Humio logo

Humio

Logging

Real-Time Log Analytics and Search

From
Free
Rated
-
Full reviewWebsite
incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Humio humio redirects to CrowdStrike Falcon LogScale product page, indicating product acquisition and rebranding without standalone pricing; incident.io free plan limited to single team and basic features
  • They diverge on capability: Humio covers Real-time log streaming, incident.io covers Intelligent alert routing.

Where they differ

Only the attributes on which Humio and incident.io actually diverge.

Attributes where Humio and incident.io differ
AttributeHumioincident.io
Pricing modelusage-basedsubscription
PlatformsWeb, ApiWeb, Slack, Microsoft Teams
Founded20152021

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Humio

  • Real-time log streaming
  • Full-text search
  • Behavioral analytics
  • Threat detection
  • API
  • Webhooks
  • REST
  • Web support

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Status pages
  • Workflow automation

What people use each for

The jobs each tool is most often brought in to do.

Humio

  • Log aggregation and analysis for IT operationsnot incident.io
  • Security monitoring and threat detectionnot incident.io
  • Real-time data search and investigationnot incident.io

incident.io

  • Manage incident response workflows in Slacknot Humio
  • Automatically investigate root causes with AInot Humio
  • Maintain on-call schedules across teamsnot Humio
  • Track incident metrics and trendsnot Humio
  • Communicate status to customers automaticallynot Humio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Humio

  • Humio redirects to CrowdStrike Falcon LogScale product page, indicating product acquisition and rebranding without standalone pricing
  • No specific pricing amounts disclosed on CrowdStrike LogScale page; only billing model options mentioned without dollar figures
  • Flexible retention policies from 30 to 365+ days are available, requiring contact with sales for actual costs tied to retention selections

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Pricing, plan by plan

Humio

Free
  • FreeFree
    • Real-time log streaming
    • Full-text search
    • Behavioral analytics

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Which should you pick?

Choose Humio if

  • You need real-time log streaming.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want full-text search.
Humio review

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Questions people ask

Is Humio or incident.io better?
Neither clearly leads. Humio starts at Free and incident.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Humio or incident.io?
Humio starts at Free and incident.io at Free.
Does Humio or incident.io run on more platforms?
Humio runs on Web, Api. incident.io runs on Web, Slack, Microsoft Teams.
Can I use Humio for free?
Both have a free tier, so you can try either at no cost before committing.
What is Humio best used for?
Humio is most often used for log aggregation and analysis for it operations, security monitoring and threat detection, real-time data search and investigation. Of those, log aggregation and analysis for it operations and security monitoring and threat detection are not what incident.io is typically brought in for.
What can Humio do that incident.io cannot?
Humio covers Real-time log streaming, Full-text search, Behavioral analytics, Threat detection. incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration.

Answered from the vendors’ own pages

Humio: What is Humio's pricing model?

Humio is now CrowdStrike Falcon LogScale with per endpoint per month or per endpoint per year billing options available, but specific pricing amounts are not published and require contact with sales.

Source
incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
Humio: Does CrowdStrike Falcon LogScale (formerly Humio) offer a free trial?

A 15-day free trial is offered for CrowdStrike Falcon LogScale at https://www.crowdstrike.com/en-us/products/trials/try-falcon-next-gen-siem/, but specific trial terms require review.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
Humio: What data retention license options are available for CrowdStrike Falcon LogScale?

Flexible retention policies include licenses for 30, 60, 90, 180, and 365 days of retention, with additional retention options available upon request.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
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