Softwr

Productivity · head to head

Bear vs Jira Service Management

Bear logo

Bear

Productivity

Markdown notes for Apple devices

From
On request
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bear built for Apple hardware only, with no Windows, Android or web client; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Where they differ

Only the attributes on which Bear and Jira Service Management actually diverge.

Attributes where Bear and Jira Service Management differ
AttributeBearJira Service Management
Starting priceOn requestFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryProductivityCustomer Support
FoundedUnknown2002

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bear

Nothing recorded that Jira Service Management does not also cover.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

What people use each for

The jobs each tool is most often brought in to do.

Bear

No use cases recorded yet. See the Bear review.

Jira Service Management

  • IT service managementnot Bear
  • Incident responsenot Bear
  • Change managementnot Bear
  • Asset trackingnot Bear

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bear

  • Built for Apple hardware only, with no Windows, Android or web client
  • Free tier is limited to 3 themes, 1 app icon and restricted export formats; iCloud sync requires Bear Pro
  • Bear Pro is $2.99 per month or $29.99 per year after a 7 day free trial

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Bear

On request

No published plan breakdown. See the Bear review.

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Bear if

Nothing in the data separates Bear from Jira Service Management on the points above - pick on price and on how each one feels to use.

Bear review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Bear or Jira Service Management better?
Neither clearly leads. Bear starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bear or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for Bear and Free for Jira Service Management.
Does Bear or Jira Service Management run on more platforms?
Bear runs on Web. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Bear starts at On request.
What can Bear do that Jira Service Management cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Bear

More on Jira Service Management

Keep looking

Other head to heads