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Customer Support · head to head

Jira Service Management vs Remember The Milk

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Remember The Milk logo

Remember The Milk

Productivity

The smart to-do app for busy people

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Remember The Milk interface looks dated compared to modern task managers
  • They diverge on capability: Jira Service Management covers Incident management, Remember The Milk covers Smart lists.

Where they differ

Only the attributes on which Jira Service Management and Remember The Milk actually diverge.

Attributes where Jira Service Management and Remember The Milk differ
AttributeJira Service ManagementRemember The Milk
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, iOS, Android, macOS, Windows
CategoryCustomer SupportProductivity
Founded20022004

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Remember The Milk

  • Smart lists
  • Location reminders
  • Task sharing
  • Advanced search
  • Subtasks
  • Google Calendar
  • Outlook
  • Evernote

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Remember The Milk
  • Incident responsenot Remember The Milk
  • Change managementnot Remember The Milk
  • Asset trackingnot Remember The Milk

Remember The Milk

  • Schedulingnot Jira Service Management
  • Appointment bookingnot Jira Service Management
  • Time trackingnot Jira Service Management
  • Resource managementnot Jira Service Management
  • Team coordinationnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Remember The Milk

  • Interface looks dated compared to modern task managers
  • Limited mobile app features compared to desktop version
  • No advanced project management features like Gantt charts or timeline views

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Remember The Milk

Free
  • FreeFree
    • Task creation and organization
    • Basic reminders
    • List sharing
  • Pro$39.99/year
    • All free features
    • Advanced sorting
    • Attachments

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Remember The Milk if

  • You need smart lists.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want location reminders.
Remember The Milk review

Questions people ask

Is Jira Service Management or Remember The Milk better?
Neither clearly leads. Jira Service Management starts at Free and Remember The Milk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Remember The Milk?
Jira Service Management starts at Free and Remember The Milk at Free.
Does Jira Service Management or Remember The Milk run on more platforms?
Jira Service Management runs on Web, Ios, Android. Remember The Milk runs on Web, iOS, Android, macOS, Windows.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Remember The Milk is typically brought in for.
What can Jira Service Management do that Remember The Milk cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Remember The Milk covers Smart lists, Location reminders, Task sharing, Advanced search. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Remember The Milk: Is there a free version of Remember The Milk?

Yes. Remember The Milk is free to download and use with core features like task creation, lists, reminders, and basic sharing. A Pro subscription at $39.99 annually unlocks advanced features like advanced sorting, attachments, and Apple Watch support.

Source
Remember The Milk: What devices and platforms does Remember The Milk support?

Remember The Milk is available across desktop, mobile, web, and wearable platforms with native applications, ensuring tasks remain synchronized across all devices.

Source
Remember The Milk: Can I share tasks with others in Remember The Milk?

Yes, Remember The Milk allows you to share lists and assign tasks to others to coordinate work and get things done faster.

Source
Remember The Milk: Does Remember The Milk integrate with other apps?

Yes, Remember The Milk integrates natively with Gmail, Google Calendar, Evernote, and Zapier, allowing you to capture tasks from multiple sources.

Source
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