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Customer Support · head to head

Helpjuice vs Kayako

Helpjuice logo

Helpjuice

Customer Support

Knowledge base software for internal and customer-facing documentation

From
$249/month
Free plan
No
Full reviewWebsite
Kayako logo

Kayako

Live Chat

Effortless customer service

From
$30/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Helpjuice no free plan is available, unlike some competitors that offer limited free tiers.; Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • They diverge on capability: Helpjuice covers Customizable Knowledge Base, Kayako covers Unified inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Helpjuice and Kayako actually diverge.

Attributes where Helpjuice and Kayako differ
AttributeHelpjuiceKayako
Starting price$249/month$30/month
PlatformswebWeb, Ios, Android
CategoryCustomer SupportLive Chat
FoundedUnknown2001

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Helpjuice

  • Customizable Knowledge Base
  • Advanced Analytics
  • AI Writer
  • AI Search & Chatbot
  • Version History
  • Single Sign-On
  • Integrations

Only in Kayako

  • Unified inbox
  • Live chat
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Slack
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Helpjuice

  • Internal team documentationnot Kayako
  • Customer self-service support portalsnot Kayako
  • Reducing repetitive support ticketsnot Kayako
  • Centralizing company SOPs and processesnot Kayako

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot Helpjuice
  • Resolving support tickets automatically with an AI agentnot Helpjuice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Helpjuice

  • No free plan is available, unlike some competitors that offer limited free tiers.
  • Entry-level pricing at $249/month is high relative to smaller knowledge base tools.
  • AI Suite features are gated behind the two higher-priced tiers rather than included at the base level.
  • Storage limits on lower tiers may be restrictive for media-heavy documentation.

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Pricing, plan by plan

Helpjuice

$249/month
  • Knowledge Base$249/month
    • 30 users
    • 12GB storage
    • Analytics
  • AI-Knowledge Base$449/month
    • 100 users
    • 24GB storage
    • Full AI Suite
  • Unlimited AI-Knowledge Base$799/month
    • Unlimited users
    • 38GB storage
    • Complete AI Suite

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Which should you pick?

Choose Helpjuice if

  • You need customizable knowledge base.
  • You work on web.
  • You also want advanced analytics.
Helpjuice review

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Kayako review

Questions people ask

Is Helpjuice or Kayako better?
Neither clearly leads. Helpjuice starts at $249/month and Kayako at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Helpjuice or Kayako?
Helpjuice starts at $249/month and Kayako at $30/month.
Does Helpjuice or Kayako run on more platforms?
Helpjuice runs on web. Kayako runs on Web, Ios, Android.
What is Helpjuice best used for?
Helpjuice is most often used for internal team documentation, customer self-service support portals, reducing repetitive support tickets, centralizing company sops and processes. Of those, internal team documentation and customer self-service support portals are not what Kayako is typically brought in for.
What can Helpjuice do that Kayako cannot?
Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot. Kayako covers Unified inbox, Live chat, Help center, Customer journey.

Answered from the vendors’ own pages

Helpjuice: Does Helpjuice offer a free trial?

Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.

Source
Kayako: How much does Kayako charge?

Kayako uses results-based pricing where customers pay $1 per resolved ticket when Kay AI Agent solves the issue without human intervention. There are no seat fees or setup fees. Kayako One helpdesk platform pricing requires contacting sales.

Source
Helpjuice: What happens to my account after the trial ends?

The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.

Source
Kayako: What counts as a resolved ticket for Kayako pricing?

A resolution occurs when Kay solves the customer's issue without human agent involvement, whether by taking action or providing an answer the customer confirms solves their problem. Escalations to humans and simple deflections do not count.

Source
Helpjuice: How is a 'user' defined for billing purposes?

A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.

Source
Kayako: What is Kayako's AI resolution rate?

Kayako reports a 68 percent AI resolution rate for Kay AI Agent. The platform claims a cost advantage of $1 per resolution versus $4.60 for competitors, with reported CSAT improvement of 14 points.

Source
Helpjuice: Are discounts available?

Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.

Source
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