Customer Support · head to head
Helpjuice vs Hiver
Helpjuice
Customer Support
Knowledge base software for internal and customer-facing documentation
- From
- $249/month
- Rated
- -
The short version
- Only Hiver has a free tier, so it costs nothing to try first.
- Each has a real cost: Helpjuice no free plan is available, unlike some competitors that offer limited free tiers.; Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
- They diverge on capability: Helpjuice covers Customizable Knowledge Base, Hiver covers Shared inbox.
Where they differ
Only the attributes on which Helpjuice and Hiver actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Helpjuice
- Customizable Knowledge Base
- Advanced Analytics
- AI Writer
- AI Search & Chatbot
- Version History
- Single Sign-On
- Integrations
Only in Hiver
- Shared inbox
- Email assignment
- Collision detection
- Email notes
- Templates
- Analytics
- Gmail
- Google Workspace
What people use each for
The jobs each tool is most often brought in to do.
Helpjuice
- Internal team documentationnot Hiver
- Customer self-service support portalsnot Hiver
- Reducing repetitive support ticketsnot Hiver
- Centralizing company SOPs and processesnot Hiver
Hiver
- Shared inbox managementnot Helpjuice
- Customer support via Gmailnot Helpjuice
- Team email collaborationnot Helpjuice
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Helpjuice
- No free plan is available, unlike some competitors that offer limited free tiers.
- Entry-level pricing at $249/month is high relative to smaller knowledge base tools.
- AI Suite features are gated behind the two higher-priced tiers rather than included at the base level.
- Storage limits on lower tiers may be restrictive for media-heavy documentation.
Hiver
- Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
Pricing, plan by plan
Helpjuice
$249/month- Knowledge Base$249/month
- 30 users
- 12GB storage
- Analytics
- AI-Knowledge Base$449/month
- 100 users
- 24GB storage
- Full AI Suite
- Unlimited AI-Knowledge Base$799/month
- Unlimited users
- 38GB storage
- Complete AI Suite
Hiver
Free- FreeFree
- 2 users
- Email management
- Basic analytics
- Lite$19/month
- Unlimited users
- Email templates
- Notes & @mentions
- Pro$49/month
- CSAT surveys
- SLA management
- Custom reports
- Elite$69/month
- Round-robin
- Skill-based routing
- Okta SSO
Which should you pick?
Choose Helpjuice if
- You need customizable knowledge base.
- You work on web.
- You also want advanced analytics.
Choose Hiver if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Chrome-extension.
- You also want email assignment.
Questions people ask
- Is Helpjuice or Hiver better?
- Neither clearly leads. Helpjuice starts at $249/month and Hiver at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Helpjuice or Hiver?
- Hiver has a free tier; the other does not. Paid plans start at $249/month for Helpjuice and Free for Hiver.
- Does Helpjuice or Hiver run on more platforms?
- Helpjuice runs on web. Hiver runs on Web, Chrome-extension.
- Can I use Hiver for free?
- Yes. Hiver has a free tier, so you can try it without paying. Helpjuice starts at $249/month.
- What is Helpjuice best used for?
- Helpjuice is most often used for internal team documentation, customer self-service support portals, reducing repetitive support tickets, centralizing company sops and processes. Of those, internal team documentation and customer self-service support portals are not what Hiver is typically brought in for.
- What can Helpjuice do that Hiver cannot?
- Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot. Hiver covers Shared inbox, Email assignment, Collision detection, Email notes.
Answered from the vendors’ own pages
Helpjuice: Does Helpjuice offer a free trial?
Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.
SourceHelpjuice: What happens to my account after the trial ends?
The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.
SourceHelpjuice: How is a 'user' defined for billing purposes?
A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.
SourceHelpjuice: Are discounts available?
Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.
SourceRelated pages
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