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Customer Support · head to head

Helpjuice vs HubSpot Service Hub

Helpjuice logo

Helpjuice

Customer Support

Knowledge base software for internal and customer-facing documentation

From
$249/month
Rated
-
Full reviewWebsite
HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: Helpjuice no free plan is available, unlike some competitors that offer limited free tiers.; HubSpot Service Hub the free tier is capped at 2 users
  • They diverge on capability: Helpjuice covers Customizable Knowledge Base, HubSpot Service Hub covers Ticketing.

Where they differ

Only the attributes on which Helpjuice and HubSpot Service Hub actually diverge.

Attributes where Helpjuice and HubSpot Service Hub differ
AttributeHelpjuiceHubSpot Service Hub
Starting price$249/monthFree
Free tierNoYes
PlatformswebWeb, Ios, Android
FoundedUnknown2006

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Helpjuice

  • Customizable Knowledge Base
  • Advanced Analytics
  • AI Writer
  • AI Search & Chatbot
  • Version History
  • Single Sign-On
  • Integrations

Only in HubSpot Service Hub

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Helpjuice

  • Internal team documentationnot HubSpot Service Hub
  • Customer self-service support portalsnot HubSpot Service Hub
  • Reducing repetitive support ticketsnot HubSpot Service Hub
  • Centralizing company SOPs and processesnot HubSpot Service Hub

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Helpjuice
  • Knowledge base and customer self-servicenot Helpjuice
  • Live chat and chatbots on a websitenot Helpjuice
  • Customer feedback surveys and CSATnot Helpjuice
  • Support reporting tied into the HubSpot CRMnot Helpjuice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Helpjuice

  • No free plan is available, unlike some competitors that offer limited free tiers.
  • Entry-level pricing at $249/month is high relative to smaller knowledge base tools.
  • AI Suite features are gated behind the two higher-priced tiers rather than included at the base level.
  • Storage limits on lower tiers may be restrictive for media-heavy documentation.

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Pricing, plan by plan

Helpjuice

$249/month
  • Knowledge Base$249/month
    • 30 users
    • 12GB storage
    • Analytics
  • AI-Knowledge Base$449/month
    • 100 users
    • 24GB storage
    • Full AI Suite
  • Unlimited AI-Knowledge Base$799/month
    • Unlimited users
    • 38GB storage
    • Complete AI Suite

HubSpot Service Hub

Free
  • FreeFree
    • Contact management
    • Ticketing
    • Team email
  • Starter$10/month
    • Simple ticket automation
    • Multiple ticket pipelines
    • Live chat
  • Professional$100/month
    • Help desk workspace
    • Customer success workspace
    • Customer agent
  • Enterprise$150/month
    • Skill-based routing
    • Conditional SLAs
    • Customer journey analytics

Which should you pick?

Choose Helpjuice if

  • You need customizable knowledge base.
  • You work on web.
  • You also want advanced analytics.
Helpjuice review

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HubSpot Service Hub review

Questions people ask

Is Helpjuice or HubSpot Service Hub better?
Neither clearly leads. Helpjuice starts at $249/month and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Helpjuice or HubSpot Service Hub?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at $249/month for Helpjuice and Free for HubSpot Service Hub.
Does Helpjuice or HubSpot Service Hub run on more platforms?
Helpjuice runs on web. HubSpot Service Hub runs on Web, Ios, Android.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. Helpjuice starts at $249/month.
What is Helpjuice best used for?
Helpjuice is most often used for internal team documentation, customer self-service support portals, reducing repetitive support tickets, centralizing company sops and processes. Of those, internal team documentation and customer self-service support portals are not what HubSpot Service Hub is typically brought in for.
What can Helpjuice do that HubSpot Service Hub cannot?
Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot. HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat.

Answered from the vendors’ own pages

Helpjuice: Does Helpjuice offer a free trial?

Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.

Source
HubSpot Service Hub: How much does HubSpot Service Hub cost per user?

Free plan at $0/month. Starter at $10/month per seat (new customers; regular $20/month), Professional at $100/month per seat, Enterprise at $150/month per seat.

Source
Helpjuice: What happens to my account after the trial ends?

The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.

Source
HubSpot Service Hub: What is the free trial length for HubSpot Service Hub?

A 14-day free trial is available for evaluating Service Hub functionality before commitment to a paid plan.

Source
Helpjuice: How is a 'user' defined for billing purposes?

A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.

Source
HubSpot Service Hub: Does HubSpot Service Hub have a free permanent plan?

Yes, the free plan includes contact management, ticketing, and team email features at $0/month with no credit card required.

Source
Helpjuice: Are discounts available?

Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.

Source
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