Softwr

Customer Support · head to head

HappyFox vs Tines

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Tines logo

Tines

Automation Integration

No-code automation for security teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tines has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox specific pricing tiers and costs not listed on main pricing page; requires contacting sales or booking a pricing call; Tines no-code, UI-driven approach is restrictive for complex logic and version control integration with SDLC
  • They diverge on capability: HappyFox covers Ticketing, Tines covers Story builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which HappyFox and Tines actually diverge.

Attributes where HappyFox and Tines differ
AttributeHappyFoxTines
Starting price$29/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportAutomation Integration
Founded20122018

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Microsoft Teams

Only in Tines

  • Story builder
  • Drag-and-drop workflows
  • Event triggers
  • Incident response automation
  • Threat intelligence
  • Case management
  • Alert triage
  • ServiceNow

Both cover

  • Slack
  • Jira
  • SOC2
  • GDPR
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Tines
  • Managing internal and customer support requests in one queuenot Tines

Tines

  • Workflow Automationnot HappyFox
  • Data Integrationnot HappyFox
  • Process Automationnot HappyFox
  • App Integrationnot HappyFox
  • API Connectivitynot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • Specific pricing tiers and costs not listed on main pricing page; requires contacting sales or booking a pricing call
  • Basic plan limited to 5 agents
  • Multiple separate product pricing pages (Help Desk, AI Contact Center, CRM, Service Desk, HappyFox AI, Autopilot, Assist AI, Chatbot, Workflows)

Tines

  • No-code, UI-driven approach is restrictive for complex logic and version control integration with SDLC
  • No native log intelligence layer to validate data completeness
  • Limited scope to security workloads, cannot handle general business automation
  • Governance features lag behind EU AI Act compliance requirements

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Tines

Free

No published plan breakdown. See the Tines review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Tines if

  • You need story builder.
  • You want to start without paying.
  • You also want drag-and-drop workflows.
Tines review

Questions people ask

Is HappyFox or Tines better?
Neither clearly leads. HappyFox starts at $29/month and Tines at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Tines?
Tines has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Tines.
Does HappyFox or Tines run on more platforms?
HappyFox runs on Web, Ios, Android. Tines runs on Web.
Can I use Tines for free?
Yes. Tines has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Tines is typically brought in for.
What can HappyFox do that Tines cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Tines covers Story builder, Drag-and-drop workflows, Event triggers, Incident response automation. Both handle Slack, Jira, SOC2, GDPR.

Answered from the vendors’ own pages

HappyFox: Does HappyFox offer a free trial?

Yes, every HappyFox plan starts with a 14-day free trial with no credit card required.

Source
Tines: What are Tines' pricing tiers?

Tines offers a free Community Edition for evaluation, Starter Edition at $500/month with annual billing, and Business/Enterprise tiers starting around $50,000/year for small security teams and scaling to $200,000+ for large SOCs.

Source
HappyFox: What is HappyFox's pricing model?

HappyFox uses per-agent pricing with monthly charges for each support agent. Annual billing offers 20% savings. The Basic plan is limited to 5 agents; higher tiers include unlimited agents.

Source
Tines: What is the Community Edition limited to?

As of July 2026, the free Community Edition is scoped to 1 builder and 3 flows as an evaluation tool to test Tines' capabilities.

Source
HappyFox: What discounts does HappyFox offer?

HappyFox offers 20% annual billing discount, free one-year licenses for eligible startups on HappyFox CRM (with unlimited users and 50,000 AI credits), and discounts for non-profits and educational institutions on all plans.

Source
Tines: Is Tines limited to security automation?

Yes, Tines is purpose-built for security automation. Teams needing non-security automation on the same orchestration layer would need to evaluate alternatives.

Source
Tines: Does Tines have native log intelligence capabilities?

No, Tines lacks a native log intelligence layer, meaning it cannot determine whether the data feeding your detection tools is complete. Teams must build automation against whatever alerts their existing infrastructure provides.

Source
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