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Software · head to head

HappyFox vs Trello

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Trello logo

Trello

Software

Organize anything, together

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Trello has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Trello free tier limited to 10 boards and 10 collaborators per workspace
  • They diverge on capability: HappyFox covers Ticketing, Trello covers Kanban boards.

Where they differ

Only the attributes on which HappyFox and Trello actually diverge.

Attributes where HappyFox and Trello differ
AttributeHappyFoxTrello
Starting price$29/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Windows, Macos
Founded20122011

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Microsoft Teams
  • GDPR

Only in Trello

  • Kanban boards
  • Cards & lists
  • Drag-and-drop interface
  • Activity feed
  • Due dates & reminders
  • File attachments
  • Comments & mentions
  • Power-Ups ecosystem

Both cover

  • Salesforce
  • Slack
  • Jira
  • Zapier
  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Trello
  • Managing internal and customer support requests in one queuenot Trello

Trello

  • Project trackingnot HappyFox
  • Content calendarsnot HappyFox
  • Sales pipelinesnot HappyFox
  • Onboarding processesnot HappyFox
  • Personal task managementnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Trello

  • Free tier limited to 10 boards and 10 collaborators per workspace
  • Free tier automation capped at 250 monthly Butler runs
  • No offline access; web-based platform requires internet connection
  • Advanced views (timeline, table, dashboard) not available on Standard plan
  • SSO only available on Enterprise plan

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Trello

Free
  • FreeFree
    • Up to 10 boards/workspace
    • Up to 10 collaborators
    • 250 monthly Butler automation runs
  • Standard$5/user/month
    • Unlimited boards
    • Unlimited Power-Ups
    • 1,000 monthly Butler runs
  • Premium$10/user/month
    • All Standard features
    • Timeline, table, dashboard, calendar views
    • Unlimited automation
  • Enterprise$17.5/user/month
    • All Premium features
    • Unlimited workspaces
    • SSO and user provisioning

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Trello if

  • You need kanban boards.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Macos.
  • You also want cards & lists.
Trello review

Questions people ask

Is HappyFox or Trello better?
Neither clearly leads. HappyFox starts at $29/month and Trello at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Trello?
Trello has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Trello.
Does HappyFox or Trello run on more platforms?
HappyFox runs on Web, Ios, Android. Trello runs on Web, Ios, Android, Windows, Macos.
Can I use Trello for free?
Yes. Trello has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Trello is typically brought in for.
What can HappyFox do that Trello cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Trello covers Kanban boards, Cards & lists, Drag-and-drop interface, Activity feed. Both handle Salesforce, Slack, Jira, Zapier.

Answered from the vendors’ own pages

Trello: What are the free tier limitations for Trello?

Trello Free supports up to 10 boards per workspace, unlimited cards, 250 monthly Butler automation runs, and up to 10 Power-Up attachments. Limited to 10 collaborators per workspace.

Source
Trello: What features are included in the Standard plan?

Standard ($5-6/user/month) adds unlimited boards, custom fields, advanced checklists, 1,000 monthly automation runs, list colors, and calendar view access.

Source
Trello: Does Trello offer SSO and on which plan?

SSO through Atlassian Guard is included only on the Enterprise plan ($17.50/user/month or $210/year per user).

Source
Trello: How many file attachment options are available?

Free tier includes 2 Power-Ups per board, Standard adds unlimited Power-Ups, and Premium and above offer full Power-Up marketplace access with custom integration options.

Source
Trello: Is there offline access to Trello boards?

Trello is a web-based application requiring internet connection. Mobile apps are available for iOS and Android but do not support true offline editing.

Source
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Related pages

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