Softwr

Insurance · head to head

Guidewire InsuranceNow vs Jira Service Management

Guidewire InsuranceNow logo

Guidewire InsuranceNow

Insurance

Cloud platform for modern insurance operations

From
On request
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Guidewire InsuranceNow pricing is not published; sold by quote through a sales process; Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • They diverge on capability: Guidewire InsuranceNow covers Policy administration, Jira Service Management covers Incident management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Guidewire InsuranceNow and Jira Service Management actually diverge.

Attributes where Guidewire InsuranceNow and Jira Service Management differ
AttributeGuidewire InsuranceNowJira Service Management
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryInsuranceCustomer Support
Founded20032002

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Guidewire InsuranceNow

  • Policy administration
  • Claims management
  • Billing
  • Customer portal
  • Digital underwriting
  • Mobile capabilities
  • Real-time analytics
  • Document management

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • Slack
  • SOC2
  • ISO27001
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Guidewire InsuranceNow

  • Policy administrationnot Jira Service Management
  • Claims managementnot Jira Service Management
  • Rapid implementation for regional and super-regional insurersnot Jira Service Management
  • Cost reduction and operational efficiencynot Jira Service Management

Jira Service Management

  • IT service managementnot Guidewire InsuranceNow
  • Incident responsenot Guidewire InsuranceNow
  • Change managementnot Guidewire InsuranceNow
  • Asset trackingnot Guidewire InsuranceNow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Guidewire InsuranceNow

  • Pricing is not published; sold by quote through a sales process
  • Cloud-only deployment; no on-premises option

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Pricing, plan by plan

Guidewire InsuranceNow

On request

No published plan breakdown. See the Guidewire InsuranceNow review.

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Guidewire InsuranceNow if

  • You need policy administration.
  • You also want claims management.
Guidewire InsuranceNow review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Guidewire InsuranceNow or Jira Service Management better?
Neither clearly leads. Guidewire InsuranceNow starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Guidewire InsuranceNow or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for Guidewire InsuranceNow and Free for Jira Service Management.
Does Guidewire InsuranceNow or Jira Service Management run on more platforms?
Guidewire InsuranceNow runs on Web. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Guidewire InsuranceNow starts at On request.
What is Guidewire InsuranceNow best used for?
Guidewire InsuranceNow is most often used for policy administration, claims management, rapid implementation for regional and super-regional insurers, cost reduction and operational efficiency. Of those, policy administration and claims management are not what Jira Service Management is typically brought in for.
What can Guidewire InsuranceNow do that Jira Service Management cannot?
Guidewire InsuranceNow covers Policy administration, Claims management, Billing, Customer portal. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Slack, SOC2, ISO27001, Web support.

Answered from the vendors’ own pages

Guidewire InsuranceNow: How much does Guidewire InsuranceNow cost?

Guidewire InsuranceNow does not publish pricing on their product page. The product uses a custom enterprise pricing model that requires direct contact with sales.

Source
Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
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