Softwr

Insurance · head to head

Applied Epic vs Jira Service Management

Applied Epic logo

Applied Epic

Insurance

The most connected agency management system

From
On request
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • They diverge on capability: Applied Epic covers Policy management, Jira Service Management covers Incident management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Applied Epic and Jira Service Management actually diverge.

Attributes where Applied Epic and Jira Service Management differ
AttributeApplied EpicJira Service Management
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Windows, Ios, AndroidWeb, Ios, Android
CategoryInsuranceCustomer Support
Founded19832002

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Applied Epic

  • Policy management
  • Client management
  • Commission tracking
  • Document management
  • Real-time carrier downloads
  • Workflow automation
  • Accounting integration
  • Mobile access

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Applied Epic

  • Agency managementnot Jira Service Management
  • Policy administrationnot Jira Service Management
  • Commission managementnot Jira Service Management
  • Client servicingnot Jira Service Management
  • Carrier connectivitynot Jira Service Management

Jira Service Management

  • IT service managementnot Applied Epic
  • Incident responsenot Applied Epic
  • Change managementnot Applied Epic
  • Asset trackingnot Applied Epic

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Applied Epic

Nothing recorded yet. See the Applied Epic review.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Pricing, plan by plan

Applied Epic

On request
  • Applied Epic$undefined/month
    • Policy management
    • Commission tracking
    • Client portal
  • Enterprise$undefined/month
    • Everything in Standard
    • Advanced analytics
    • Custom integrations

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Applied Epic if

  • You need policy management.
  • You work on Web, Windows, Ios, Android.
  • You also want client management.
Applied Epic review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Applied Epic or Jira Service Management better?
Neither clearly leads. Applied Epic starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Applied Epic or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for Applied Epic and Free for Jira Service Management.
Does Applied Epic or Jira Service Management run on more platforms?
Applied Epic runs on Web, Windows, Ios, Android. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Applied Epic starts at On request.
What is Applied Epic best used for?
Applied Epic is most often used for agency management, policy administration, commission management, client servicing. Of those, agency management and policy administration are not what Jira Service Management is typically brought in for.
What can Applied Epic do that Jira Service Management cannot?
Applied Epic covers Policy management, Client management, Commission tracking, Document management. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle SOC2, ISO27001.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Share

Related pages

More on Applied Epic

More on Jira Service Management

Keep looking

Other head to heads