Softwr

Insurance · head to head

Duck Creek vs Jira Service Management

Duck Creek logo

Duck Creek

Insurance

Intelligent digital insurance platform

From
On request
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Duck Creek pricing is not published; sold by quote through a sales process; Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • They diverge on capability: Duck Creek covers Policy administration, Jira Service Management covers Incident management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Duck Creek and Jira Service Management actually diverge.

Attributes where Duck Creek and Jira Service Management differ
AttributeDuck CreekJira Service Management
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryInsuranceCustomer Support
Founded20032002

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Duck Creek

  • Policy administration
  • Claims management
  • Billing
  • Digital customer portal
  • Mobile app
  • AI-powered workflows
  • Real-time reporting
  • Document management

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • SOC2
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Duck Creek

  • Policy administrationnot Jira Service Management
  • Claims managementnot Jira Service Management
  • Rating and billingnot Jira Service Management
  • Underwriting automationnot Jira Service Management
  • Enterprise insurance operationsnot Jira Service Management

Jira Service Management

  • IT service managementnot Duck Creek
  • Incident responsenot Duck Creek
  • Change managementnot Duck Creek
  • Asset trackingnot Duck Creek

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Duck Creek

  • Pricing is not published; sold by quote through a sales process
  • Cloud-only deployment; no on-premises option

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Pricing, plan by plan

Duck Creek

On request

No published plan breakdown. See the Duck Creek review.

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Duck Creek if

  • You need policy administration.
  • You also want claims management.
Duck Creek review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Duck Creek or Jira Service Management better?
Neither clearly leads. Duck Creek starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Duck Creek or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for Duck Creek and Free for Jira Service Management.
Does Duck Creek or Jira Service Management run on more platforms?
Duck Creek runs on Web. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Duck Creek starts at On request.
What is Duck Creek best used for?
Duck Creek is most often used for policy administration, claims management, rating and billing, underwriting automation. Of those, policy administration and claims management are not what Jira Service Management is typically brought in for.
What can Duck Creek do that Jira Service Management cannot?
Duck Creek covers Policy administration, Claims management, Billing, Digital customer portal. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle SOC2, ISO27001, Web support, Ios support.

Answered from the vendors’ own pages

Duck Creek: How does Duck Creek pricing work?

Duck Creek does not publicly disclose specific pricing plans, costs, or tiers. The company directs interested parties to contact their sales team directly, as solutions are customized for individual clients.

Source
Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Duck Creek: What Duck Creek products require pricing discussions?

Duck Creek's Intelligent Core platform (Policy, Rating, Billing, Claims) and Agentic AI Platform pricing depends on factors such as company size, deployment model (cloud vs. on-premise), implementation scope, and specific modules required.

Source
Duck Creek: How do I get a quote from Duck Creek?

Duck Creek directs prospects to contact their sales team through a 'Talk with an Expert' button or the contact form at their website. They require direct sales engagement for pricing discussions.

Source
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