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Travel · head to head

Grab vs Stayntouch

Grab logo

Grab

Travel

Southeast Asia super-app combining ride hailing, food delivery and payments across around eight countries in the region

From
Free
Rated
-
Full reviewWebsite
Stayntouch logo

Stayntouch

Travel

Cloud property management system for independent hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Grab has a free tier, so it costs nothing to try first.
  • Each has a real cost: Grab grab operates only within Southeast Asia, so it is entirely unavailable as an option anywhere outside the region, unlike Uber which has broader global coverage.; Stayntouch quote-only pricing scaled by rooms, with no published rates
  • They diverge on capability: Grab covers Ride hailing, Stayntouch covers Mobile check-in.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Grab and Stayntouch actually diverge.

Attributes where Grab and Stayntouch differ
AttributeGrabStayntouch
Starting priceFreeOn request
Pricing modelFree app, pay per ride and per order with dynamic pricingquote
Free tierYesNo
PlatformsiOS, AndroidWeb, iOS, Android, Cloud

Identical on both: user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Grab

  • Ride hailing
  • GrabFood and GrabMart
  • GrabExpress
  • GrabPay wallet
  • GrabRewards
  • Financial services

Only in Stayntouch

  • Mobile check-in
  • Guest self-service
  • Cloud PMS
  • Open API
  • Housekeeping
  • Payments

What people use each for

The jobs each tool is most often brought in to do.

Grab

  • A traveller or resident in a Southeast Asian country wanting one app for rides, food delivery and paymentsnot Stayntouch
  • A merchant in the region wanting to accept GrabPay alongside cards and bank transfernot Stayntouch
  • A rider who wants to earn and redeem GrabRewards points across both transport and food spendnot Stayntouch
  • Someone comparing Grab against a global operator like Uber where both are available in the same Southeast Asian citynot Stayntouch

Stayntouch

  • Hotels wanting to check guests in away from a fixed desknot Grab
  • Properties reducing lobby queuing at peak arrivalnot Grab
  • Independents replacing an on-premise PMS with cloudnot Grab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Grab

  • Grab operates only within Southeast Asia, so it is entirely unavailable as an option anywhere outside the region, unlike Uber which has broader global coverage.
  • The interface bundles ride hailing with food delivery, grocery and financial services promotion, which can clutter the experience for a user who only wants to book a ride.
  • Feature availability, including which financial services and delivery categories are supported, varies significantly by country and even by city within a country, so the experience is not consistent across the region.
  • Pricing is dynamic with demand-based surge similar to other ride hailing platforms, with no published flat rate card making advance cost estimation difficult during peak periods.
  • As a dominant regional platform in several of its markets, Grab has faced periodic regulatory scrutiny over market concentration and driver classification issues in specific Southeast Asian countries.

Stayntouch

  • Quote-only pricing scaled by rooms, with no published rates
  • Mobile-first depends on property-wide wireless coverage that many older hotels do not have
  • A smaller vendor than the major PMS providers, with a narrower integration ecosystem
  • Strongest in North America, with less coverage elsewhere

Pricing, plan by plan

Grab

Free
  • GrabFree
    • App is free; riders and delivery customers pay per trip or order at dynamic pricing
    • Fares vary by country and city, with demand-based surge during peak periods
    • GrabPay wallet top-ups and GrabRewards points used across rides, food and other services

Stayntouch

On request

No published plan breakdown. See the Stayntouch review.

Which should you pick?

Choose Grab if

  • You need ride hailing.
  • You want to start without paying.
  • You work on iOS, Android.
  • You also want grabfood and grabmart.
Grab review

Choose Stayntouch if

  • You need mobile check-in.
  • You work on Web, iOS, Android, Cloud.
  • You also want guest self-service.
Stayntouch review

Questions people ask

Is Grab or Stayntouch better?
Neither clearly leads. Grab starts at Free and Stayntouch at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Grab or Stayntouch?
Grab has a free tier; the other does not. Paid plans start at Free for Grab and On request for Stayntouch.
Does Grab or Stayntouch run on more platforms?
Grab runs on iOS, Android. Stayntouch runs on Web, iOS, Android, Cloud.
Can I use Grab for free?
Yes. Grab has a free tier, so you can try it without paying. Stayntouch starts at On request.
What is Grab best used for?
Grab is most often used for a traveller or resident in a southeast asian country wanting one app for rides, food delivery and payments, a merchant in the region wanting to accept grabpay alongside cards and bank transfer, a rider who wants to earn and redeem grabrewards points across both transport and food spend, someone comparing grab against a global operator like uber where both are available in the same southeast asian city. Of those, a traveller or resident in a southeast asian country wanting one app for rides, food delivery and payments and a merchant in the region wanting to accept grabpay alongside cards and bank transfer are not what Stayntouch is typically brought in for.
What can Grab do that Stayntouch cannot?
Grab covers Ride hailing, GrabFood and GrabMart, GrabExpress, GrabPay wallet. Stayntouch covers Mobile check-in, Guest self-service, Cloud PMS, Open API.

Answered from the vendors’ own pages

Grab: Does Grab operate outside Southeast Asia?

No. Grab is focused entirely on Southeast Asia, covering countries including Singapore, Malaysia, Indonesia, Thailand, Vietnam, the Philippines, Cambodia and Myanmar.

Stayntouch: What does Stayntouch cost?

Quoted per property by room count; not published.

Grab: Is Grab just a ride hailing app?

No, it operates as a super-app including GrabFood delivery, GrabMart grocery, GrabExpress courier services and the GrabPay digital wallet alongside ride hailing.

Stayntouch: What does mobile-first actually change?

Check-in happens on a tablet anywhere in the property or on the guest's own phone, rather than at a fixed counter, which changes both queuing and front-desk staffing.

Grab: Do all Grab services work in every country it operates in?

No, service availability including specific delivery categories and financial products varies by country and city.

Stayntouch: What does it need to work well?

Reliable property-wide wireless. A mobile-first PMS is only as good as the network it runs on.

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