Softwr

Travel · head to head

Didi vs Stayntouch

Didi logo

Didi

Travel

Dominant ride hailing app in China from Didi Chuxing, which acquired Uber China in 2016 and now operates almost entirely within China plus a handful of other markets

From
Free
Rated
-
Full reviewWebsite
Stayntouch logo

Stayntouch

Travel

Cloud property management system for independent hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Didi has a free tier, so it costs nothing to try first.
  • Each has a real cost: Didi uber does not operate ride hailing directly inside mainland China as a result of the 2016 acquisition deal, so travellers used to Uber have no equivalent option there and must use Didi or another local operator instead.; Stayntouch quote-only pricing scaled by rooms, with no published rates
  • They diverge on capability: Didi covers Ride hailing, Stayntouch covers Mobile check-in.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Didi and Stayntouch actually diverge.

Attributes where Didi and Stayntouch differ
AttributeDidiStayntouch
Starting priceFreeOn request
Pricing modelFree app, pay per ride with dynamic pricingquote
Free tierYesNo
PlatformsiOS, AndroidWeb, iOS, Android, Cloud

Identical on both: user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Didi

  • Ride hailing
  • Bike and e-bike share
  • Designated driver service
  • International operations
  • In-app payments
  • Corporate accounts

Only in Stayntouch

  • Mobile check-in
  • Guest self-service
  • Cloud PMS
  • Open API
  • Housekeeping
  • Payments

What people use each for

The jobs each tool is most often brought in to do.

Didi

  • A rider or visitor in mainland China needing the dominant local ride hailing option, given Uber does not operate directly therenot Stayntouch
  • A rider in Brazil or Mexico comparing Didi directly against Uber as genuine competing optionsnot Stayntouch
  • Someone in a Chinese city wanting the designated driver service to get a personal car home after drinkingnot Stayntouch
  • A business traveller in China needing expensed ride accounts through Didi corporate featuresnot Stayntouch

Stayntouch

  • Hotels wanting to check guests in away from a fixed desknot Didi
  • Properties reducing lobby queuing at peak arrivalnot Didi
  • Independents replacing an on-premise PMS with cloudnot Didi

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Didi

  • Uber does not operate ride hailing directly inside mainland China as a result of the 2016 acquisition deal, so travellers used to Uber have no equivalent option there and must use Didi or another local operator instead.
  • Didi faced a major Chinese cybersecurity review and app store removal in 2021 following its US stock listing, related to data handling concerns, which is a relevant fact for anyone assessing how the platform manages user data under Chinese regulatory oversight.
  • The international-market apps in countries like Brazil and Mexico are separate products from the dominant China platform, and feature parity, support quality and market position differ meaningfully between them.
  • Payment methods within China rely heavily on WeChat Pay and Alipay integration, which can be a barrier for foreign visitors without a linked Chinese payment account.
  • As with the rest of the ride hailing category, fares are dynamic with demand-based surge and no published flat rate card, making advance cost estimation difficult during peak periods.

Stayntouch

  • Quote-only pricing scaled by rooms, with no published rates
  • Mobile-first depends on property-wide wireless coverage that many older hotels do not have
  • A smaller vendor than the major PMS providers, with a narrower integration ecosystem
  • Strongest in North America, with less coverage elsewhere

Pricing, plan by plan

Didi

Free
  • DidiFree
    • App is free; riders pay per trip at dynamic, demand-based fares
    • Fares vary significantly between mainland China and international markets like Brazil and Mexico
    • No published flat rate card, pricing varies by city, time and route

Stayntouch

On request

No published plan breakdown. See the Stayntouch review.

Which should you pick?

Choose Didi if

  • You need ride hailing.
  • You want to start without paying.
  • You work on iOS, Android.
  • You also want bike and e-bike share.
Didi review

Choose Stayntouch if

  • You need mobile check-in.
  • You work on Web, iOS, Android, Cloud.
  • You also want guest self-service.
Stayntouch review

Questions people ask

Is Didi or Stayntouch better?
Neither clearly leads. Didi starts at Free and Stayntouch at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Didi or Stayntouch?
Didi has a free tier; the other does not. Paid plans start at Free for Didi and On request for Stayntouch.
Does Didi or Stayntouch run on more platforms?
Didi runs on iOS, Android. Stayntouch runs on Web, iOS, Android, Cloud.
Can I use Didi for free?
Yes. Didi has a free tier, so you can try it without paying. Stayntouch starts at On request.
What is Didi best used for?
Didi is most often used for a rider or visitor in mainland china needing the dominant local ride hailing option, given uber does not operate directly there, a rider in brazil or mexico comparing didi directly against uber as genuine competing options, someone in a chinese city wanting the designated driver service to get a personal car home after drinking, a business traveller in china needing expensed ride accounts through didi corporate features. Of those, a rider or visitor in mainland china needing the dominant local ride hailing option, given uber does not operate directly there and a rider in brazil or mexico comparing didi directly against uber as genuine competing options are not what Stayntouch is typically brought in for.
What can Didi do that Stayntouch cannot?
Didi covers Ride hailing, Bike and e-bike share, Designated driver service, International operations. Stayntouch covers Mobile check-in, Guest self-service, Cloud PMS, Open API.

Answered from the vendors’ own pages

Didi: Does Uber operate in China?

No, not directly. Uber sold its China operations to Didi in 2016 in exchange for an equity stake in Didi, and does not run ride hailing directly inside mainland China as a result.

Stayntouch: What does Stayntouch cost?

Quoted per property by room count; not published.

Didi: Where does Didi operate outside China?

In a smaller set of international markets including Brazil and Mexico, where it competes directly against Uber rather than holding the dominant position it has domestically.

Stayntouch: What does mobile-first actually change?

Check-in happens on a tablet anywhere in the property or on the guest's own phone, rather than at a fixed counter, which changes both queuing and front-desk staffing.

Didi: What happened with the 2021 regulatory issue?

Chinese regulators conducted a cybersecurity review of Didi shortly after its US stock listing, related to data handling concerns, resulting in an app store removal and later fines; the app was reinstated to domestic stores after remediation.

Stayntouch: What does it need to work well?

Reliable property-wide wireless. A mobile-first PMS is only as good as the network it runs on.

Share

Related pages

More on Didi

More on Stayntouch

Keep looking

Other head to heads