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Travel · head to head

Expedia vs Stayntouch

Expedia logo

Expedia

Travel

Travel booking marketplace and package deal platform, part of Expedia Group, earning commission from hotels and margin on bundled packages

From
Free
Rated
-
Full reviewWebsite
Stayntouch logo

Stayntouch

Travel

Cloud property management system for independent hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Expedia has a free tier, so it costs nothing to try first.
  • Each has a real cost: Expedia package deal pricing is not transparent, since Expedia negotiates bundled rates with airlines and hotels and adds its own margin, making it difficult for a traveller to verify whether a bundle is actually cheaper than booking the same components separately.; Stayntouch quote-only pricing scaled by rooms, with no published rates
  • They diverge on capability: Expedia covers Flight and hotel packages, Stayntouch covers Mobile check-in.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Expedia and Stayntouch actually diverge.

Attributes where Expedia and Stayntouch differ
AttributeExpediaStayntouch
Starting priceFreeOn request
Pricing modelFree for travellers, commission and package marginquote
Free tierYesNo
PlatformsiOS, Android, WebWeb, iOS, Android, Cloud

Identical on both: user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Expedia

  • Flight and hotel packages
  • One Key rewards
  • Car rental and cruises
  • Price tracking
  • Vrbo integration
  • Trip planning tools

Only in Stayntouch

  • Mobile check-in
  • Guest self-service
  • Cloud PMS
  • Open API
  • Housekeeping
  • Payments

What people use each for

The jobs each tool is most often brought in to do.

Expedia

  • A traveller wanting to book a flight and hotel together as a single package transactionnot Stayntouch
  • Someone who books frequently across Expedia, Hotels.com and Vrbo and wants One Key rewards to accumulate across all threenot Stayntouch
  • A traveller wanting price tracking and alerts on a specific route before bookingnot Stayntouch
  • Someone comparing a bundled package price against booking the flight and hotel separately to check for genuine savingsnot Stayntouch

Stayntouch

  • Hotels wanting to check guests in away from a fixed desknot Expedia
  • Properties reducing lobby queuing at peak arrivalnot Expedia
  • Independents replacing an on-premise PMS with cloudnot Expedia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Expedia

  • Package deal pricing is not transparent, since Expedia negotiates bundled rates with airlines and hotels and adds its own margin, making it difficult for a traveller to verify whether a bundle is actually cheaper than booking the same components separately.
  • Hotel commission, typically in a 15 to 25 percent range similar to other online travel agencies, is built invisibly into displayed rates, so the same room can sometimes be found cheaper booking directly with the hotel.
  • Cancellation and change policies for package bookings can be more restrictive than booking each component separately, since changing one part of a bundle can affect the priced discount on the rest.
  • Customer service for package booking issues can require coordinating between Expedia and multiple underlying suppliers, airline and hotel, which adds complexity compared with a single-component booking.
  • One Key reward point value and redemption rules have changed as Expedia Group consolidated its previously separate loyalty programmes, so points earned under older programme structures required migration and are not always a like-for-like conversion.

Stayntouch

  • Quote-only pricing scaled by rooms, with no published rates
  • Mobile-first depends on property-wide wireless coverage that many older hotels do not have
  • A smaller vendor than the major PMS providers, with a narrower integration ecosystem
  • Strongest in North America, with less coverage elsewhere

Pricing, plan by plan

Expedia

Free
  • ExpediaFree
    • Free to search and book for travellers, no subscription or platform fee charged to the guest
    • Hotel commission typically in a 15 to 25 percent range, built invisibly into the displayed rate
    • Package deals add a further margin on top of negotiated bundled airline and hotel rates

Stayntouch

On request

No published plan breakdown. See the Stayntouch review.

Which should you pick?

Choose Expedia if

  • You need flight and hotel packages.
  • You want to start without paying.
  • You work on iOS, Android, Web.
  • You also want one key rewards.
Expedia review

Choose Stayntouch if

  • You need mobile check-in.
  • You work on Web, iOS, Android, Cloud.
  • You also want guest self-service.
Stayntouch review

Questions people ask

Is Expedia or Stayntouch better?
Neither clearly leads. Expedia starts at Free and Stayntouch at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Expedia or Stayntouch?
Expedia has a free tier; the other does not. Paid plans start at Free for Expedia and On request for Stayntouch.
Does Expedia or Stayntouch run on more platforms?
Expedia runs on iOS, Android, Web. Stayntouch runs on Web, iOS, Android, Cloud.
Can I use Expedia for free?
Yes. Expedia has a free tier, so you can try it without paying. Stayntouch starts at On request.
What is Expedia best used for?
Expedia is most often used for a traveller wanting to book a flight and hotel together as a single package transaction, someone who books frequently across expedia, hotels.com and vrbo and wants one key rewards to accumulate across all three, a traveller wanting price tracking and alerts on a specific route before booking, someone comparing a bundled package price against booking the flight and hotel separately to check for genuine savings. Of those, a traveller wanting to book a flight and hotel together as a single package transaction and someone who books frequently across expedia, hotels.com and vrbo and wants one key rewards to accumulate across all three are not what Stayntouch is typically brought in for.
What can Expedia do that Stayntouch cannot?
Expedia covers Flight and hotel packages, One Key rewards, Car rental and cruises, Price tracking. Stayntouch covers Mobile check-in, Guest self-service, Cloud PMS, Open API.

Answered from the vendors’ own pages

Expedia: Is Expedia free to use?

Yes, for travellers there is no subscription or booking fee charged directly. Expedia earns money through hotel commission and margin built into package deals.

Stayntouch: What does Stayntouch cost?

Quoted per property by room count; not published.

Expedia: Is a flight and hotel package actually cheaper than booking separately?

Sometimes, but not reliably, since package pricing includes a margin on top of negotiated bundled rates; a traveller who wants to verify needs to price both approaches independently.

Stayntouch: What does mobile-first actually change?

Check-in happens on a tablet anywhere in the property or on the guest's own phone, rather than at a fixed counter, which changes both queuing and front-desk staffing.

Expedia: What is One Key?

A loyalty rewards programme shared across Expedia, Hotels.com and Vrbo, allowing points earned on one brand to be used across the others.

Stayntouch: What does it need to work well?

Reliable property-wide wireless. A mobile-first PMS is only as good as the network it runs on.

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