Is Glassbox or Phocas better?

Neither clearly leads. Glassbox starts at On request and Phocas at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Glassbox or Phocas?

Glassbox starts at On request and Phocas at On request.

Does Glassbox or Phocas run on more platforms?

Glassbox runs on Web, Mobile, Hybrid. Phocas runs on Web, iOS, Android.

What is Glassbox best used for?

Glassbox is most often used for user experience analysis, bug reproduction, conversion optimization, customer journey mapping. Of those, user experience analysis and bug reproduction are not what Phocas is typically brought in for.

What can Glassbox do that Phocas cannot?

Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Phocas covers ERP connectors, Pre-built distribution content, Grid-first analysis, Financial statements.

Business Intelligence · head to head

Glassbox vs Phocas

Glassbox

Business Intelligence

Digital experience intelligence

From: On request
Rated: -

Full review Website

Phocas

Business Intelligence

Pre-built BI and FP&A for wholesale distributors and manufacturers running mid-market ERPs

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Glassbox no fixed pricing tiers published; custom quotes required based on package, data retention, and session volume; Phocas the value is the pre-built vertical content, so a company outside distribution, manufacturing or retail pays premium prices for dashboards it must build itself anyway.
They diverge on capability: Glassbox covers Session Replay, Phocas covers ERP connectors.
Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Glassbox and Phocas actually diverge.

Attributes where Glassbox and Phocas differ
Attribute	Glassbox	Phocas
Pricing model	subscription	quote
Platforms	Web, Mobile, Hybrid	Web, iOS, Android
Founded	2010	Unknown

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Business Intelligence).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Glassbox

Session Replay
Struggle Detection
Journey Mapping
AI Insights
Voice of Customer
Adobe Analytics
Google Analytics
Salesforce

Only in Phocas

ERP connectors
Pre-built distribution content
Grid-first analysis
Financial statements
Budgets and forecasts
Rebates module
Alerts and subscriptions
Mobile apps

What people use each for

The jobs each tool is most often brought in to do.

Glassbox

User experience analysisnot Phocas
Bug reproductionnot Phocas
Conversion optimizationnot Phocas
Customer journey mappingnot Phocas
Usability testingnot Phocas

Phocas

A wholesale distributor on Prophet 21 whose sales reps need per-customer margin and stock availability without waiting on a report writernot Glassbox
A manufacturer that wants budgeting on the same data as its sales analysis rather than in a separate spreadsheetnot Glassbox
A multi-branch retailer comparing branch and product performance daily without an internal BI teamnot Glassbox
A private equity owner standardising reporting across several acquired distributors on different ERPsnot Glassbox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Glassbox

No fixed pricing tiers published; custom quotes required based on package, data retention, and session volume

Phocas

The value is the pre-built vertical content, so a company outside distribution, manufacturing or retail pays premium prices for dashboards it must build itself anyway.
If your ERP is not on the maintained connector list you fall back to generic database extraction and lose the fast time to value that justifies the price.
The visualisation library is thin next to Power BI or Tableau, and analysts who want fine control over chart design will find it constraining.
Pricing is quoted per user and never published, and buyers routinely report large gaps between initial and renewal quotes with limited comparison leverage.
Modules are licensed separately, so a customer who bought Analytics and later wants Financial Statements or Rebates faces a new negotiation rather than an upgrade.

Pricing, plan by plan

Glassbox

On request

CustomFree
- Full Platform
- Mobile Analytics
- Enterprise Support

Phocas

On request

Phocas$undefined/year
- Annual subscription quoted by user count and modules
- Analytics, Financial Statements, Budgets and Rebates licensed separately
- One-off implementation and ERP connector setup fee

Which should you pick?

Choose Glassbox if

You need session replay.
You work on Web, Mobile, Hybrid.
You also want struggle detection.

Glassbox review

Choose Phocas if

You need erp connectors.
You work on Web, iOS, Android.
You also want pre-built distribution content.

Phocas review

Questions people ask

Is Glassbox or Phocas better?: Neither clearly leads. Glassbox starts at On request and Phocas at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Glassbox or Phocas?: Glassbox starts at On request and Phocas at On request.
Does Glassbox or Phocas run on more platforms?: Glassbox runs on Web, Mobile, Hybrid. Phocas runs on Web, iOS, Android.
What is Glassbox best used for?: Glassbox is most often used for user experience analysis, bug reproduction, conversion optimization, customer journey mapping. Of those, user experience analysis and bug reproduction are not what Phocas is typically brought in for.
What can Glassbox do that Phocas cannot?: Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Phocas covers ERP connectors, Pre-built distribution content, Grid-first analysis, Financial statements.

Answered from the vendors’ own pages

Glassbox: How much does Glassbox cost?

Glassbox uses custom pricing based on three factors: the selected package (Production Operation, Marketing/Business, or Product), data retention period, and session volume. The vendor encourages contacting sales to build customized packages.

Source

Phocas: What does Phocas cost?

Nothing is published. It is quoted annually by user count and module, with a separate implementation fee, and varies by region.

Glassbox: Does Glassbox offer add-ons for specific industries?

Yes, Glassbox offers specialized add-on solutions including fraud prevention, accessibility features, and call center solutions tailored for financial organizations.

Source

Phocas: Is it worth it over Power BI?

Only if you are in its target verticals on a supported ERP. Power BI is far cheaper per seat but you supply the data model.

Phocas: Does it replace my ERP reporting?

It replaces day-to-day analysis and sales reporting. Transactional and statutory reporting stays in the ERP.

Phocas: Can it do budgeting?

Yes, through a separately licensed Financial Statements and Budgets module on the same warehouse.

Glassbox vs Phocas

Glassbox

Phocas

The short version

Where they differ

What each one covers

Only in Glassbox

Only in Phocas

What people use each for

Glassbox

Phocas

Where each one falls short

Glassbox

Phocas

Pricing, plan by plan

Glassbox

Phocas

Which should you pick?

Choose Glassbox if

Choose Phocas if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Glassbox

More on Phocas

Keep looking

Other head to heads