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Amazon QuickSight vs Glassbox

Amazon QuickSight logo

Amazon QuickSight

Software

Scalable, serverless BI by AWS

From
$3/month per user
Rated
-
Full reviewWebsite
Glassbox logo

Glassbox

Software

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon QuickSight reader and Reader Pro roles charged separately at $3 and $20/month; Glassbox the plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales
  • They diverge on capability: Amazon QuickSight covers SPICE In-memory Engine, Glassbox covers Session Replay.

Where they differ

Only the attributes on which Amazon QuickSight and Glassbox actually diverge.

Attributes where Amazon QuickSight and Glassbox differ
AttributeAmazon QuickSightGlassbox
Starting price$3/month per userOn request
PlatformsAWSWeb, Mobile, Hybrid
Founded20062010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon QuickSight

  • SPICE In-memory Engine
  • ML Insights
  • Natural Language Queries
  • Embedded Analytics
  • Pay-per-session
  • Redshift
  • S3
  • Athena

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • ServiceNow

Both cover

  • Salesforce
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Amazon QuickSight

  • Business intelligence dashboards and analyticsnot Glassbox
  • Scalable embedded analytics for applicationsnot Glassbox

Glassbox

  • User experience analysisnot Amazon QuickSight
  • Bug reproductionnot Amazon QuickSight
  • Conversion optimizationnot Amazon QuickSight
  • Customer journey mappingnot Amazon QuickSight
  • Usability testingnot Amazon QuickSight

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon QuickSight

  • Reader and Reader Pro roles charged separately at $3 and $20/month
  • Author and Author Pro roles charged at $24 and $40/month
  • $250/month infrastructure fee required if Pro users or Q&A enabled
  • SPICE storage charged at $0.38/GB monthly (10 GB included)
  • Pixel-perfect reports start at $500/month for 500 monthly units
  • Alerts charged at $0.05-$0.50 per 1,000 metrics evaluated

Glassbox

  • The plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales

Pricing, plan by plan

Amazon QuickSight

$3/month per user

No published plan breakdown. See the Amazon QuickSight review.

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Which should you pick?

Choose Amazon QuickSight if

  • You need spice in-memory engine.
  • You work on AWS.
  • You also want ml insights.
Amazon QuickSight review

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Questions people ask

Is Amazon QuickSight or Glassbox better?
Neither clearly leads. Amazon QuickSight starts at $3/month per user and Glassbox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon QuickSight or Glassbox?
Amazon QuickSight starts at $3/month per user and Glassbox at On request.
Does Amazon QuickSight or Glassbox run on more platforms?
Amazon QuickSight runs on AWS. Glassbox runs on Web, Mobile, Hybrid.
What is Amazon QuickSight best used for?
Amazon QuickSight is most often used for business intelligence dashboards and analytics, scalable embedded analytics for applications. Of those, business intelligence dashboards and analytics and scalable embedded analytics for applications are not what Glassbox is typically brought in for.
What can Amazon QuickSight do that Glassbox cannot?
Amazon QuickSight covers SPICE In-memory Engine, ML Insights, Natural Language Queries, Embedded Analytics. Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Both handle Salesforce, Web support, Mobile support.
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