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Software · head to head

Cyfe vs Glassbox

Cyfe logo

Cyfe

Software

All-in-one business dashboard

From
Free
Rated
-
Full reviewWebsite
Glassbox logo

Glassbox

Software

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Cyfe has a free tier, so it costs nothing to try first.
  • Each has a real cost: Cyfe dashboards are the billing unit, at 2 on the $29 Starter plan and 5 on the $39 Standard plan; Glassbox the plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales
  • They diverge on capability: Cyfe covers Pre-built Widgets, Glassbox covers Session Replay.

Where they differ

Only the attributes on which Cyfe and Glassbox actually diverge.

Attributes where Cyfe and Glassbox differ
AttributeCyfeGlassbox
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Mobile, TvWeb, Mobile, Hybrid
Founded20122010

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cyfe

  • Pre-built Widgets
  • Custom Metrics
  • Historical Data
  • White-labeling
  • Embedding
  • Facebook
  • Twitter
  • Mailchimp

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • ServiceNow
  • Medallia

Both cover

  • Google Analytics
  • Salesforce
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Cyfe

  • Building business dashboards from marketing, sales and finance sourcesnot Glassbox
  • Displaying live metrics on office screens and shared public URLsnot Glassbox

Glassbox

  • User experience analysisnot Cyfe
  • Bug reproductionnot Cyfe
  • Conversion optimizationnot Cyfe
  • Customer journey mappingnot Cyfe
  • Usability testingnot Cyfe

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cyfe

  • Dashboards are the billing unit, at 2 on the $29 Starter plan and 5 on the $39 Standard plan
  • Users are capped separately, at 1 on Starter and 2 on Standard, so a two person team needs the second tier for seats alone
  • Unlimited users only appears on the $119 Premier plan
  • Additional dashboards beyond a plan are $5 each
  • The Agency plan includes 10 clients with further clients at $19 each

Glassbox

  • The plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales

Pricing, plan by plan

Cyfe

Free
  • FreeFree
    • 5 Widgets
    • Basic Features
    • Community Support
  • Solo$19/month
    • 10 Dashboards
    • Premium Widgets
    • Email Support

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Which should you pick?

Choose Cyfe if

  • You need pre-built widgets.
  • You want to start without paying.
  • You work on Web, Mobile, Tv.
  • You also want custom metrics.
Cyfe review

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Questions people ask

Is Cyfe or Glassbox better?
Neither clearly leads. Cyfe starts at Free and Glassbox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cyfe or Glassbox?
Cyfe has a free tier; the other does not. Paid plans start at Free for Cyfe and On request for Glassbox.
Does Cyfe or Glassbox run on more platforms?
Cyfe runs on Web, Mobile, Tv. Glassbox runs on Web, Mobile, Hybrid.
Can I use Cyfe for free?
Yes. Cyfe has a free tier, so you can try it without paying. Glassbox starts at On request.
What is Cyfe best used for?
Cyfe is most often used for building business dashboards from marketing, sales and finance sources, displaying live metrics on office screens and shared public urls. Of those, building business dashboards from marketing, sales and finance sources and displaying live metrics on office screens and shared public urls are not what Glassbox is typically brought in for.
What can Cyfe do that Glassbox cannot?
Cyfe covers Pre-built Widgets, Custom Metrics, Historical Data, White-labeling. Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Both handle Google Analytics, Salesforce, Web support, Mobile support.
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Related pages

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