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Business Intelligence · head to head

Glassbox vs Jedox

Glassbox logo

Glassbox

Business Intelligence

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite
Jedox logo

Jedox

Business Intelligence

Excel-native planning and OLAP modelling for finance teams that refuse to leave spreadsheets

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Glassbox no fixed pricing tiers published; custom quotes required based on package, data retention, and session volume; Jedox cube modelling is a specialist skill closer to IBM TM1 than to a modern SaaS planning tool, so most customers depend on a partner or a single internal expert whose departure leaves the model unmaintainable.
  • They diverge on capability: Glassbox covers Session Replay, Jedox covers In-memory OLAP cube.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Glassbox and Jedox actually diverge.

Attributes where Glassbox and Jedox differ
AttributeGlassboxJedox
Pricing modelsubscriptionquote
PlatformsWeb, Mobile, HybridWeb, Windows, Linux, Cloud
Founded2010Unknown

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Business Intelligence).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • Salesforce

Only in Jedox

  • In-memory OLAP cube
  • Excel add-in
  • Web spreadsheet
  • Integrator ETL
  • Workflow and approvals
  • AIssisted planning
  • Financial consolidation
  • Report designer

What people use each for

The jobs each tool is most often brought in to do.

Glassbox

  • User experience analysisnot Jedox
  • Bug reproductionnot Jedox
  • Conversion optimizationnot Jedox
  • Customer journey mappingnot Jedox
  • Usability testingnot Jedox

Jedox

  • A manufacturer whose budget process is hundreds of Excel files emailed between plants and needs one governed cube without retraining plant controllersnot Glassbox
  • A mid-market group doing statutory consolidation and management reporting on the same data instead of in two systemsnot Glassbox
  • A finance team that priced IBM Planning Analytics, found it unaffordable, and still wants cube-based modellingnot Glassbox
  • A retailer running driver-based sales and workforce plans that must reconcile to the financial budgetnot Glassbox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Glassbox

  • No fixed pricing tiers published; custom quotes required based on package, data retention, and session volume

Jedox

  • Cube modelling is a specialist skill closer to IBM TM1 than to a modern SaaS planning tool, so most customers depend on a partner or a single internal expert whose departure leaves the model unmaintainable.
  • Almost every deployment carries a partner implementation fee that frequently matches or exceeds the first year of licence, and that cost never appears in the vendor comparison you are shown.
  • The Excel add-in is the strongest client, which means Mac-based and browser-only users get a materially thinner experience than the Windows majority.
  • Dashboards and visual analytics are weaker than dedicated BI tools, so organisations typically keep Power BI or Tableau alongside Jedox and pay for both.
  • Insight Partners took a majority stake in 2021, and the pressure toward a cloud subscription base has meant self-managed customers see new capability later than cloud ones.

Pricing, plan by plan

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Jedox

On request
  • Jedox$undefined/year
    • Named user subscription, tiered by user count
    • Cloud or self-managed deployment
    • Modules priced separately for consolidation and add-ons

Which should you pick?

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Choose Jedox if

  • You need in-memory olap cube.
  • You work on Web, Windows, Linux, Cloud.
  • You also want excel add-in.
Jedox review

Questions people ask

Is Glassbox or Jedox better?
Neither clearly leads. Glassbox starts at On request and Jedox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Glassbox or Jedox?
Glassbox starts at On request and Jedox at On request.
Does Glassbox or Jedox run on more platforms?
Glassbox runs on Web, Mobile, Hybrid. Jedox runs on Web, Windows, Linux, Cloud.
What is Glassbox best used for?
Glassbox is most often used for user experience analysis, bug reproduction, conversion optimization, customer journey mapping. Of those, user experience analysis and bug reproduction are not what Jedox is typically brought in for.
What can Glassbox do that Jedox cannot?
Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Jedox covers In-memory OLAP cube, Excel add-in, Web spreadsheet, Integrator ETL.

Answered from the vendors’ own pages

Glassbox: How much does Glassbox cost?

Glassbox uses custom pricing based on three factors: the selected package (Production Operation, Marketing/Business, or Product), data retention period, and session volume. The vendor encourages contacting sales to build customized packages.

Source
Jedox: Does Jedox publish pricing?

No. It is quoted per named user with tiering by volume, and modules such as consolidation are priced separately.

Glassbox: Does Glassbox offer add-ons for specific industries?

Yes, Glassbox offers specialized add-on solutions including fraud prevention, accessibility features, and call center solutions tailored for financial organizations.

Source
Jedox: Is Jedox a BI tool or a planning tool?

A planning tool with reporting attached. Organisations almost always keep a separate BI tool for visual analysis.

Jedox: Can it run on premises?

Yes, on Windows or Linux, though the vendor pushes cloud and self-managed customers receive features later.

Jedox: How does it compare to IBM Planning Analytics?

Similar cube architecture at a lower price point, with a friendlier web layer and a smaller partner ecosystem.

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