Softwr

Software · head to head

Gladly vs Linear

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Linear logo

Linear

Software

The issue tracking tool you'll enjoy using

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Linear has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Linear no task-level Gantt chart; Timeline view is available for projects only, not individual issues
  • They diverge on capability: Gladly covers Lifelong conversation, Linear covers Fast, real-time sync.

Where they differ

Only the attributes on which Gladly and Linear actually diverge.

Attributes where Gladly and Linear differ
AttributeGladlyLinear
Starting price$180/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, iOS, Android, macOS, Windows
Founded20142019

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Linear

  • Fast, real-time sync
  • Keyboard-first design
  • Automatic issue tracking
  • Cycles (sprints)
  • Projects & milestones
  • Custom workflows
  • API & webhooks
  • Built-in roadmaps

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Linear
  • Handling support conversations across voice, messaging and emailnot Linear

Linear

  • Issue management and triage, converting customer feedback into prioritized issuesnot Gladly
  • Strategic planning via initiatives, roadmaps, and PRDs from idea to launchnot Gladly
  • Agent-assisted development, with agents drafting docs and submitting pull requestsnot Gladly
  • Code review with structural diffs for human and agent outputnot Gladly
  • Progress monitoring via dashboards tracking cycle times and project healthnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Linear

  • No task-level Gantt chart; Timeline view is available for projects only, not individual issues
  • No native time-tracking or hour-logging feature
  • No native Linux desktop app; official FAQ states it 'may come in the future but it's not on the roadmap for now'
  • Free tier capped at 250 issues and 2 teams

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Linear

Free
  • FreeFree
    • Unlimited members
    • 2 teams
    • 250 issues
  • Basic$10/month
    • 5 teams
    • Unlimited issues
    • Unlimited file uploads
  • Business$16/month
    • Unlimited teams
    • Private teams/guests
    • Triage Intelligence
  • Enterprise$undefined/month
    • SAML/SCIM
    • Granular admin controls
    • Invoice/PO billing

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Linear if

  • You need fast, real-time sync.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want keyboard-first design.
Linear review

Questions people ask

Is Gladly or Linear better?
Neither clearly leads. Gladly starts at $180/month and Linear at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Linear?
Linear has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Linear.
Does Gladly or Linear run on more platforms?
Gladly runs on Web, Ios, Android. Linear runs on Web, iOS, Android, macOS, Windows.
Can I use Linear for free?
Yes. Linear has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Linear is typically brought in for.
What can Gladly do that Linear cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Linear covers Fast, real-time sync, Keyboard-first design, Automatic issue tracking, Cycles (sprints). Both handle SOC2, GDPR.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Gladly

More on Linear

Keep looking

Other head to heads