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Software · head to head

ClickUp vs Gladly

ClickUp logo

ClickUp

Software

One app to replace them all

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only ClickUp has a free tier, so it costs nothing to try first.
  • Each has a real cost: ClickUp the free plan is capped at 60MB of storage, 5 spaces, 1 form and 3 whiteboards, so the limits are structural rather than just a seat count; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: ClickUp covers Multiple view types, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which ClickUp and Gladly actually diverge.

Attributes where ClickUp and Gladly differ
AttributeClickUpGladly
Starting priceFree$180/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, iOS, Android, macOS, WindowsWeb, Ios, Android
Founded20172014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ClickUp

  • Multiple view types
  • Custom fields
  • Automation
  • Time tracking
  • Goal tracking
  • Document collaboration
  • Whiteboards
  • Mind maps

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Both cover

  • Salesforce
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

ClickUp

  • Project managementnot Gladly
  • Software developmentnot Gladly
  • Marketing campaignsnot Gladly
  • Product roadmapsnot Gladly
  • Client managementnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot ClickUp
  • Handling support conversations across voice, messaging and emailnot ClickUp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ClickUp

  • The free plan is capped at 60MB of storage, 5 spaces, 1 form and 3 whiteboards, so the limits are structural rather than just a seat count
  • Gantt charts, time tracking and goals require Unlimited at $7 per user per month billed yearly
  • Automations are rationed by tier, at 5,000 a month on Business and 250,000 on Enterprise
  • SAML SSO, custom roles and HIPAA compliance are Enterprise only
  • AI is charged separately, at $9 per user per month for Brain and $28 for Everything AI
  • Monthly billing is substantially dearer, at $10 and $19 against the yearly rates

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

ClickUp

Free
  • FreeFree
    • Unlimited tasks
    • 60 MB storage
    • Collaborative docs
  • Unlimited$7/user/month
    • Unlimited storage
    • All views
    • Time tracking
  • Business$12/user/month
    • Sprint reporting
    • Private docs
    • All Unlimited features
  • Business Plus$null/custom
    • Advanced features

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose ClickUp if

  • You need multiple view types.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want custom fields.
ClickUp review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is ClickUp or Gladly better?
Neither clearly leads. ClickUp starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ClickUp or Gladly?
ClickUp has a free tier; the other does not. Paid plans start at Free for ClickUp and $180/month for Gladly.
Does ClickUp or Gladly run on more platforms?
ClickUp runs on Web, iOS, Android, macOS, Windows. Gladly runs on Web, Ios, Android.
Can I use ClickUp for free?
Yes. ClickUp has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is ClickUp best used for?
ClickUp is most often used for project management, software development, marketing campaigns, product roadmaps. Of those, project management and software development are not what Gladly is typically brought in for.
What can ClickUp do that Gladly cannot?
ClickUp covers Multiple view types, Custom fields, Automation, Time tracking. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Salesforce, SOC2, GDPR.

Answered from the vendors’ own pages

ClickUp: How many views does ClickUp support?

ClickUp includes List, Table, Board, Calendar, Gantt, and Inbox views, plus Whiteboards for collaboration and multiple specialized views for different workflows.

Source
ClickUp: What is ClickUp Brain?

ClickUp Brain is the AI feature providing workspace Q&A, task summaries, and AI-powered automation available as an add-on at $9 or $28/user/month depending on usage.

Source
ClickUp: How long does it take to set up ClickUp?

Initial setup typically takes 2-4 weeks depending on team size and complexity needs, which is longer than Monday.com (1-2 days) but necessary for ClickUp's flexibility.

Source
ClickUp: Does ClickUp have built-in time tracking?

Yes, time tracking is included in the first paid plan (Unlimited) at $7/user/month, allowing teams to track project hours without additional tools.

Source
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Related pages

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