Softwr

Technology · head to head

Datadog vs Gladly

Datadog logo

Datadog

Technology

Modern monitoring & security

From
$15/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Datadog consumption-based pricing model makes costs hard to predict and can scale quickly; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Datadog covers Infrastructure monitoring, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Datadog and Gladly actually diverge.

Attributes where Datadog and Gladly differ
AttributeDatadogGladly
Starting price$15/month$180/month
Pricing modelUnknownsubscription
PlatformsWeb, Linux, Windows, macOSWeb, Ios, Android
CategoryTechnologyCustomer Support
Founded20102014

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Datadog

  • Infrastructure monitoring
  • Application performance monitoring
  • Log management
  • Real user monitoring
  • Synthetic monitoring
  • Security monitoring
  • Network monitoring
  • Serverless monitoring

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Datadog

  • Infrastructure monitoringnot Gladly
  • Application performancenot Gladly
  • Security monitoringnot Gladly
  • Log analysisnot Gladly
  • Cloud monitoringnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Datadog
  • Handling support conversations across voice, messaging and emailnot Datadog

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Datadog

  • Consumption-based pricing model makes costs hard to predict and can scale quickly
  • Add-on modules significantly increase costs: custom metrics, indexed spans, extended retention
  • No free tier for production monitoring
  • High costs for organizations with large amounts of log data or high-cardinality metrics

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Datadog

$15/month
  • Infrastructure Monitoring$15/month
    • Host monitoring
    • Basic dashboards
  • APM$31/month
    • Application performance monitoring
    • Trace collection
  • Log Management$0.1/gb
    • Log indexing
    • Search and filter

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Datadog if

  • You need infrastructure monitoring.
  • You work on Web, Linux, Windows, macOS.
  • You also want application performance monitoring.
Datadog review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Datadog or Gladly better?
Neither clearly leads. Datadog starts at $15/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Datadog or Gladly?
Datadog starts at $15/month and Gladly at $180/month.
Does Datadog or Gladly run on more platforms?
Datadog runs on Web, Linux, Windows, macOS. Gladly runs on Web, Ios, Android.
What is Datadog best used for?
Datadog is most often used for infrastructure monitoring, application performance, security monitoring, log analysis. Of those, infrastructure monitoring and application performance are not what Gladly is typically brought in for.
What can Datadog do that Gladly cannot?
Datadog covers Infrastructure monitoring, Application performance monitoring, Log management, Real user monitoring. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle SOC2.

Answered from the vendors’ own pages

Datadog: How is Datadog pricing structured?

Datadog uses consumption-based pricing tied to data volume ingested, hosts monitored, and products enabled. Infrastructure Monitoring starts at $15/host/month, APM at $31/host/month, and Log Management at $0.10/GB for indexed logs.

Source
Datadog: Does Datadog offer a free tier?

Datadog offers a free trial but not a permanent free tier for production monitoring. Pricing begins with paid plans only.

Source
Datadog: What integrations does Datadog support?

Datadog offers 1000+ built-in integrations including AWS, Kubernetes, Docker, Azure, GCP, and most major cloud platforms and services.

Source
Datadog: Can Datadog monitor Kubernetes clusters?

Yes. The Datadog Agent runs as a DaemonSet to provide real-time visibility into pods, nodes, deployments, and control-plane health across major Kubernetes distributions including EKS, AKS, GKE, OpenShift, and others.

Source
Datadog: How can I reduce Datadog costs?

Datadog bills based on indexed logs, custom metrics, and high-cardinality tags. Costs can be unpredictable and may run 2-3x estimates. Prepaying annually can secure 5-15% discounts.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Datadog

More on Gladly

Keep looking

Other head to heads