Softwr

Sales Enablement · head to head

Gainsight vs RingCentral

Gainsight logo

Gainsight

Sales Enablement

The #1 Customer Success Platform

From
$2500/month
Rated
-
Full reviewWebsite
RingCentral logo

RingCentral

Telecommunications

Unified communications platform for enterprise

From
$24.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gainsight limited customization options; teams resort to exports and scripts when platform lacks required fields; RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • They diverge on capability: Gainsight covers Health scores, RingCentral covers VoIP calling.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gainsight and RingCentral actually diverge.

Attributes where Gainsight and RingCentral differ
AttributeGainsightRingCentral
Starting price$2500/month$24.99/month
PlatformsWebWeb, Windows, Macos, Ios, Android
CategorySales EnablementTelecommunications
Founded20111999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gainsight

  • Health scores
  • Churn prediction
  • Playbook automation
  • Customer 360 view
  • Journey orchestration
  • HubSpot
  • Zendesk
  • Android support

Only in RingCentral

  • VoIP calling
  • Video conferencing
  • Team messaging
  • SMS/MMS
  • File storage
  • Call recording
  • Analytics
  • Microsoft Teams

Both cover

  • Salesforce
  • Slack
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Gainsight

  • Customer Successnot RingCentral
  • Retentionnot RingCentral
  • Health Scoringnot RingCentral

RingCentral

  • Businesses looking for integrated voice, video, and messaging communicationnot Gainsight
  • Companies needing AI-powered call handling and receptionist featuresnot Gainsight
  • Organizations requiring Advanced or Ultra tier packages with advanced call queuingnot Gainsight

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gainsight

  • Limited customization options; teams resort to exports and scripts when platform lacks required fields
  • Integration reliability issues; broken connectors and schema changes create stale health scores
  • Cannot automatically track emails within the platform; requires manual logging or third-party solutions
  • Long implementation and setup; typically requires 12-24 weeks and mandatory implementation services
  • High total cost of ownership; Year 1 costs often exceed $200K including required professional services

RingCentral

  • The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • The advertised saving of up to 33 percent requires paying annually rather than monthly
  • Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
  • AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
  • SMS is excluded from the free trial

Pricing, plan by plan

Gainsight

$2500/month
  • Essentials$2500/month
    • Health scores
    • Customer 360
    • Playbooks
  • Enterprise$5000/month
    • Advanced analytics
    • AI predictions
    • Custom integrations

RingCentral

$24.99/month
  • Essentials$24.99/month
    • Calls, meetings, messaging
    • Video conferencing
    • File sharing
  • Standard$34.99/month
    • Everything in Essentials
    • Advanced features
    • Call recording

Which should you pick?

Choose Gainsight if

  • You need health scores.
  • You also want churn prediction.
Gainsight review

Choose RingCentral if

  • You need voip calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video conferencing.
RingCentral review

Questions people ask

Is Gainsight or RingCentral better?
Neither clearly leads. Gainsight starts at $2500/month and RingCentral at $24.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gainsight or RingCentral?
Gainsight starts at $2500/month and RingCentral at $24.99/month.
Does Gainsight or RingCentral run on more platforms?
Gainsight runs on Web. RingCentral runs on Web, Windows, Macos, Ios, Android.
What is Gainsight best used for?
Gainsight is most often used for customer success, retention, health scoring. Of those, customer success and retention are not what RingCentral is typically brought in for.
What can Gainsight do that RingCentral cannot?
Gainsight covers Health scores, Churn prediction, Playbook automation, Customer 360 view. RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Both handle Salesforce, Slack, Web support, Ios support.

Answered from the vendors’ own pages

Gainsight: Does Gainsight offer a free tier?

Gainsight does not offer a free trial for the main Customer Success Cloud platform. Gainsight PX (product analytics) offers a free Starter tier supporting up to 100 monthly active users.

Source
RingCentral: Is there a free trial for RingCentral?

RingCentral offers a 14-day free trial for new subscribers supporting up to 20 phone lines with full feature access. No credit card is required to start the trial.

Source
Gainsight: How is Gainsight priced?

Gainsight prices at $150-$300 per user/month for tier plans, but the main CS Cloud pricing is based on customer records managed. Initial deployments managing 500-1,500 customer records typically cost $60,000-$120,000 annually, with Year 1 costs often exceeding $200K including mandatory implementation.

Source
RingCentral: How much do RingCentral add-ons cost?

AI Receptionist starts at $39/month per user, Conversational Intelligence costs $60/month per user, Call Queues Booster is $35/month, and Business SMS Booster is $25/month. These are optional add-ons separate from base plan pricing.

Source
Gainsight: What are Gainsight's core features?

Gainsight offers health scoring, customer journey orchestration, playbooks, in-app engagement, reporting, customer data consolidation via Customer 360, and Staircase AI for real-time engagement insights. It also includes Skilljar for customer education and Communities for self-service support.

Source
RingCentral: Can I save money with annual billing on RingCentral?

Yes. RingCentral offers up to 33% savings by paying annually compared to monthly billing. This discount applies across all plan tiers and services.

Source
Gainsight: What CRM integrations are available?

Gainsight integrates with Salesforce, HubSpot, and Slack. The Salesforce connector syncs account data, the HubSpot connector ingests engagement data, and Slack automation sends Gainsight notifications and alerts to channels.

Share

Related pages

More on Gainsight

More on RingCentral

Keep looking

Other head to heads