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Software · head to head

Freshservice vs Homebase

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Homebase logo

Homebase

Software

Scheduling, time tracking and HR for hourly teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Homebase has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Homebase free Basic plan is capped at 10 employees and a single location

Where they differ

Only the attributes on which Freshservice and Homebase actually diverge.

Attributes where Freshservice and Homebase differ
AttributeFreshserviceHomebase
Starting price$19/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded2010Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Homebase

Nothing recorded that Freshservice does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Homebase
  • Asset management and change control for IT teamsnot Homebase

Homebase

No use cases recorded yet. See the Homebase review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Homebase

  • Free Basic plan is capped at 10 employees and a single location
  • Paid plans are billed per location per month ($30, $70 or $120), so a multi-location business pays the rate again for each site
  • Payroll is a separate add-on at $39 per month plus $6 per month per employee paid
  • Tip Manager and Task Manager are further add-ons billed per location per month on top of the base plan

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Homebase

Free

No published plan breakdown. See the Homebase review.

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Homebase if

  • You want to start without paying.
Homebase review

Questions people ask

Is Freshservice or Homebase better?
Neither clearly leads. Freshservice starts at $19/month and Homebase at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Homebase?
Homebase has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Homebase.
Does Freshservice or Homebase run on more platforms?
Freshservice runs on Web, Ios, Android. Homebase runs on Web.
Can I use Homebase for free?
Yes. Homebase has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Homebase is typically brought in for.
What can Freshservice do that Homebase cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base.
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