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Technology · head to head

Checkmk vs Userpilot

Checkmk logo

Checkmk

Technology

Comprehensive IT monitoring, open and flexible

From
Free
Rated
-
Full reviewWebsite
Userpilot logo

Userpilot

Technology

Product analytics and in-app onboarding platform.

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Checkmk pricing calculated by service count, not hosts (approximately 30 services per host on average); Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Prices and features above were last checked on 29 August 2026.

Where they differ

Only the attributes on which Checkmk and Userpilot actually diverge.

Attributes where Checkmk and Userpilot differ
AttributeCheckmkUserpilot
PlatformsWebWeb, iOS, Android, API

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Technology).

What people use each for

The jobs each tool is most often brought in to do.

Checkmk

  • Infrastructure monitoringnot Userpilot
  • System observabilitynot Userpilot
  • Enterprise compliance monitoringnot Userpilot

Userpilot

  • SaaS companies optimising user onboarding and activationnot Checkmk
  • Product teams collecting user feedback and identifying churn drivers via session replaynot Checkmk
  • Customer success teams using in-app guides and contextual helpnot Checkmk
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot Checkmk
  • Product managers measuring adoption and engagement across user cohortsnot Checkmk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Checkmk

  • Pricing calculated by service count, not hosts (approximately 30 services per host on average)
  • Professional support limited to 8-10 hours per week on base plans
  • Synthetic monitoring is separate add-on with per-test pricing

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

Checkmk

Free
  • Community (Self-Hosted)Free
    • No cost, forever
    • Up to ~100 hosts
    • Basic infrastructure monitoring
  • Pro (Self-Hosted)$190/month
    • Advanced analytics
    • Reporting
    • Distributed monitoring
  • Ultimate (Self-Hosted)$275/month
    • Full-stack observability
    • Advanced security compliance
    • 10 hours x 5 days professional support (upgradable to 24/7)
  • CloudAI (SaaS)$240/month
    • Fully managed cloud hosting
    • 99.5% uptime SLA
    • Supports up to 50000 services

Userpilot

Free
  • Starter$299/month
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849/month (marked 'Most Popular')
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • Enterprise$undefined/variable
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Which should you pick?

Choose Checkmk if

  • You want to start without paying.
Checkmk review

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Questions people ask

Is Checkmk or Userpilot better?
Neither clearly leads. Checkmk starts at Free and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Checkmk or Userpilot?
Checkmk starts at Free and Userpilot at Free.
Does Checkmk or Userpilot run on more platforms?
Checkmk runs on Web. Userpilot runs on Web, iOS, Android, API.
Can I use Checkmk for free?
Both have a free tier, so you can try either at no cost before committing.
What is Checkmk best used for?
Checkmk is most often used for infrastructure monitoring, system observability, enterprise compliance monitoring. Of those, infrastructure monitoring and system observability are not what Userpilot is typically brought in for.

Answered from the vendors’ own pages

Checkmk: Is there a free version of Checkmk?

Yes, Checkmk Community edition is free forever and supports up to approximately 100 hosts for basic infrastructure monitoring with no cost.

Source
Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
Checkmk: How does Checkmk calculate pricing by host count?

Checkmk uses service-based pricing where each monitored aspect (file system, hardware sensor, switch port, metric) counts as one service. On average, there are approximately 30 services per host.

Source
Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
Checkmk: What is the difference between Checkmk Pro and Ultimate tiers?

Pro tier at 190 EUR/month includes advanced analytics and 8x5 support, while Ultimate at 275 EUR/month adds full-stack observability, advanced compliance features, and upgradable 24/7 support.

Source
Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
Checkmk: Does Checkmk offer a managed SaaS option?

Yes, Checkmk CloudAI is a fully managed SaaS tier at 240 EUR/month with 99.5% uptime SLA and support for up to 50000 services.

Source
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