Drift vs Heap
A comprehensive head-to-head comparison of two leading saas solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Drift if you need Live chat and prefer a free starting option. Choose Heap if you prioritize Autocapture and want a free tier to start. Both are rated 4.4/5 by users.
Drift vs Heap: At a Glance
Feature Comparison: Drift vs Heap
| Feature | Drift | Heap |
|---|---|---|
| Live chat | ||
| AI chatbots | ||
| Meeting scheduling | ||
| Email sequences | ||
| Visitor intelligence | ||
| Conversation routing | ||
| Mobile app | ||
| Analytics dashboard | ||
| Salesforce | ||
| HubSpot | ||
| Marketo | ||
| Slack | ||
| Google Calendar | ||
| Zoom | ||
| Microsoft Teams | ||
| Autocapture | ||
| Retroactive analytics | ||
| Session replay | ||
| Funnel analysis | ||
| User segmentation | ||
| Path analysis | ||
| Data science | ||
| Virtual events | ||
| Optimizely | ||
| Google Ads | ||
| Facebook Ads | ||
| Segment |
Drift vs Heap: Pricing Breakdown
Drift Pricing
Model: per-seat
- Live chat
- Custom chatbots
- Email integration
- Meetings scheduler
- Everything in Premium
- AI-powered chatbots
- Account-based marketing
- Custom integrations
- Everything in Advanced
- Dedicated CSM
- Custom onboarding
- SLA
Heap Pricing
Model: custom
- 10K sessions/month
- 6 months data retention
- Core analytics
- Autocapture
- Unlimited sessions
- Unlimited data retention
- Advanced analytics
- Integrations
- Everything in Growth
- Data science
- Advanced permissions
- Priority support
- White glove onboarding
- Dedicated CSM
- Custom contracts
- SLA
Pros and Cons
Drift
Pros
- Highly rated by users (4.4/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong AI chatbots functionality
Cons
- May require time to learn advanced features
Heap
Pros
- Highly rated by users (4.4/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Api)
- Rich feature set with 15+ capabilities
- Strong Autocapture functionality
- Strong Retroactive analytics functionality
Cons
- May require time to learn advanced features
Who Should Use Drift vs Heap?
Choose Drift if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value AI chatbots
Choose Heap if you:
- Need Autocapture
- Want to start for free
- Work primarily on Web and Ios
- Value Retroactive analytics
Frequently Asked Questions: Drift vs Heap
Is Drift better than Heap?
It depends on your needs. Drift has a 4.4/5 user rating while Heap has 4.4/5. Drift excels in Live chat and AI chatbots, while Heap stands out with Autocapture and Retroactive analytics. Consider your budget (Free vs Free), platform needs, and specific feature requirements.
Which is cheaper, Drift or Heap?
Drift offers a free plan and starts at Free. Heap offers a free plan and starts at Free. Compare the specific plan features to determine the best value for your use case.
Can I use Drift and Heap together?
While both are saas tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core saas needs.
What are the main differences between Drift and Heap?
The key differences include: pricing model (per-seat vs custom), platform support (Web, Ios, Android vs Web, Ios, Android, Api), and feature focus. Drift emphasizes Live chat, AI chatbots, Meeting scheduling while Heap focuses on Autocapture, Retroactive analytics, Session replay. User ratings differ slightly: 4.4 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Drift and Heap.