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Healthcare · head to head

DrChrono vs OrthoTrac

DrChrono logo

DrChrono

Healthcare

All-in-one medical practice management and EHR platform

From
On request
Rated
-
Full reviewWebsite
OrthoTrac logo

OrthoTrac

Dental

Complete Orthodontic Practice Management

From
$399/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: DrChrono iOS-only mobile app with no Android support, limiting accessibility for non-Apple users; OrthoTrac orthoTrac support has moved off Carestream Dental's own site to a third-party portal, gosensei.com, and OrthoTrac customer contact is now booked only through a Calendly scheduling link rather than a phone number or online purchase path, per Carestream Dental's own site.
  • They diverge on capability: DrChrono covers Electronic Health Records, OrthoTrac covers Orthodontic treatment planning.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which DrChrono and OrthoTrac actually diverge.

Attributes where DrChrono and OrthoTrac differ
AttributeDrChronoOrthoTrac
Starting priceOn request$399/month
Pricing modelUnknownsubscription
PlatformsiOS, iPad, WebWindows, Web
CategoryHealthcareDental
Founded20092007

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DrChrono

  • Electronic Health Records
  • Appointment Scheduling
  • Medical Billing
  • ePrescribing
  • Patient Portal
  • Telehealth
  • Labs
  • Pharmacies

Only in OrthoTrac

  • Orthodontic treatment planning
  • Contract management
  • Appointment scheduling
  • Insurance processing
  • Imaging integration
  • Progress tracking
  • Appliance tracking
  • Referral management

Both cover

  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

DrChrono

  • Patient Carenot OrthoTrac
  • Medical Recordsnot OrthoTrac
  • Practice Managementnot OrthoTrac
  • Telehealthnot OrthoTrac

OrthoTrac

  • Orthodontic practice managementnot DrChrono
  • Treatment planningnot DrChrono
  • Contract managementnot DrChrono
  • Progress trackingnot DrChrono

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DrChrono

  • iOS-only mobile app with no Android support, limiting accessibility for non-Apple users
  • Multi-provider scheduling lacks flexibility, forcing practices to use manual workarounds
  • Medical billing is unreliable and complex, with claims processing cited as difficult and error-prone
  • Billing features only available in higher-tier plans
  • Support quality declined post-acquisition by EverHealth, with slower response times
  • Auto-renewal contracts with unclear disclosure and restricted data portability when switching
  • No published pricing, requires sales contact for quotes

OrthoTrac

  • OrthoTrac support has moved off Carestream Dental's own site to a third-party portal, gosensei.com, and OrthoTrac customer contact is now booked only through a Calendly scheduling link rather than a phone number or online purchase path, per Carestream Dental's own site.

Pricing, plan by plan

DrChrono

On request
  • Prometheus$undefined/mo
    • Core EHR
    • Limited users
  • Hippocrates$undefined/mo
    • EHR + Practice Management
    • Multiple providers
  • Apollo$undefined/mo
    • Full features
    • Advanced analytics
  • Apollo Plus$undefined/mo
    • Apollo features
    • Premium support
    • Add-on integrations

OrthoTrac

$399/month
  • OrthoTrac Standard$399/month
    • Patient scheduling
    • Treatment planning
    • Billing management
  • OrthoTrac Cloud$549/month
    • Everything in Standard
    • Cloud-based access
    • Imaging integration

Which should you pick?

Choose DrChrono if

  • You need electronic health records.
  • You work on iOS, iPad, Web.
  • You also want appointment scheduling.
DrChrono review

Choose OrthoTrac if

  • You need orthodontic treatment planning.
  • You work on Windows, Web.
  • You also want contract management.
OrthoTrac review

Questions people ask

Is DrChrono or OrthoTrac better?
Neither clearly leads. DrChrono starts at On request and OrthoTrac at $399/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DrChrono or OrthoTrac?
DrChrono starts at On request and OrthoTrac at $399/month.
Does DrChrono or OrthoTrac run on more platforms?
DrChrono runs on iOS, iPad, Web. OrthoTrac runs on Windows, Web.
What is DrChrono best used for?
DrChrono is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what OrthoTrac is typically brought in for.
What can DrChrono do that OrthoTrac cannot?
DrChrono covers Electronic Health Records, Appointment Scheduling, Medical Billing, ePrescribing. OrthoTrac covers Orthodontic treatment planning, Contract management, Appointment scheduling, Insurance processing. Both handle Cloud deployment, Web support.

Answered from the vendors’ own pages

DrChrono: What platforms does DrChrono support?

DrChrono is built primarily for Apple devices, with a native iPad app and iOS mobile app. Android users are limited to web browser access without full mobile functionality.

Source
DrChrono: Does DrChrono include practice management and medical billing?

Yes. DrChrono combines EHR, practice management, and medical billing into one platform. However, billing features are only available in higher-tier plans, and users report unreliable claims processing.

Source
DrChrono: How much does DrChrono cost?

DrChrono uses four pricing tiers (Prometheus, Hippocrates, Apollo, and Apollo Plus) but does not publish pricing. Costs vary by provider count and add-ons. Interested users must contact sales for custom quotes.

Source
DrChrono: Can I do patient messaging in DrChrono?

Patient messaging is available but only as an add-on feature with additional costs beyond the base subscription.

Source
DrChrono: Does DrChrono include ePrescribing?

Yes. DrChrono includes integrated ePrescribing capabilities built into the platform for prescription management.

Source
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