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Government · head to head

DocuWare vs NEXGEN Asset Management

DocuWare logo

DocuWare

Government

Document Management and Workflow Automation

From
On request
Rated
-
Full reviewWebsite
NEXGEN Asset Management logo

NEXGEN Asset Management

Government

Combined EAM and CMMS for utilities and municipalities with Esri GIS at the centre of the asset register

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: DocuWare complex setup requiring significant IT effort before full functionality is achieved; NEXGEN Asset Management pricing keys off asset count, so a routine GIS resegmentation that splits mains into more records can raise your subscription without adding a single user or work order.
  • They diverge on capability: DocuWare covers Document Storage, NEXGEN Asset Management covers Esri GIS integration.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which DocuWare and NEXGEN Asset Management actually diverge.

Attributes where DocuWare and NEXGEN Asset Management differ
AttributeDocuWareNEXGEN Asset Management
Pricing modelUnknownquote
Founded1988Unknown

Identical on both: starting price (On request), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DocuWare

  • Document Storage
  • Intelligent Indexing
  • Workflow Automation
  • Mobile Access
  • Electronic Signatures
  • Microsoft 365
  • SAP
  • QuickBooks

Only in NEXGEN Asset Management

  • Esri GIS integration
  • Risk and criticality
  • Condition assessment
  • Capital planning
  • Work orders
  • Mobile field app
  • Service requests
  • Inventory and purchasing

What people use each for

The jobs each tool is most often brought in to do.

DocuWare

  • Citizen Servicesnot NEXGEN Asset Management
  • Records Managementnot NEXGEN Asset Management
  • Public Safetynot NEXGEN Asset Management
  • Civic Engagementnot NEXGEN Asset Management

NEXGEN Asset Management

  • A water utility that must show a board why a specific main is being replaced this year rather than nextnot DocuWare
  • A city public works department consolidating a GIS asset inventory and a paper work order process into one systemnot DocuWare
  • An airport authority tracking condition assessments across airside and landside assets with capital forecastingnot DocuWare
  • A district that needs citizen service requests to become tracked work orders with an auditable historynot DocuWare

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DocuWare

  • Complex setup requiring significant IT effort before full functionality is achieved
  • Limited user interface customization restricting tailored workflows and branding
  • Performance slowdowns when processing large document volumes or handling many simultaneous users
  • Search requires exact matches and is case-sensitive, limiting usability
  • Limited offline access with mobile app offering reduced functionality
  • Integration challenges with major ERP platforms
  • Steep initial investment, particularly for migrating older systems

NEXGEN Asset Management

  • Pricing keys off asset count, so a routine GIS resegmentation that splits mains into more records can raise your subscription without adding a single user or work order.
  • Nothing is published and the vendor is small, so the reference set you can call is limited and mostly Californian and North American public agencies.
  • The interface is dated compared with modern CMMS products, which hurts adoption among field crews who compare it to consumer apps on their own phones.
  • GIS integration is the product strength and also its dependency; agencies without a maintained ArcGIS asset layer face a data preparation project before NEXGEN is useful.
  • As a small vendor it carries acquisition risk, and in this segment acquisitions have repeatedly meant a product frozen while it is folded into a larger portfolio.

Pricing, plan by plan

DocuWare

On request

No published plan breakdown. See the DocuWare review.

NEXGEN Asset Management

On request
  • NEXGEN Asset Management$undefined/year
    • Tiered pricing based on the number of assets under management
    • Implementation, GIS integration and data migration quoted separately
    • Mobile module licensed alongside the core platform

Which should you pick?

Choose DocuWare if

  • You need document storage.
  • You work on Web, iOS, Android.
  • You also want intelligent indexing.
DocuWare review

Choose NEXGEN Asset Management if

  • You need esri gis integration.
  • You work on Web, iOS, Android.
  • You also want risk and criticality.
NEXGEN Asset Management review

Questions people ask

Is DocuWare or NEXGEN Asset Management better?
Neither clearly leads. DocuWare starts at On request and NEXGEN Asset Management at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DocuWare or NEXGEN Asset Management?
DocuWare starts at On request and NEXGEN Asset Management at On request.
Does DocuWare or NEXGEN Asset Management run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is DocuWare best used for?
DocuWare is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what NEXGEN Asset Management is typically brought in for.
What can DocuWare do that NEXGEN Asset Management cannot?
DocuWare covers Document Storage, Intelligent Indexing, Workflow Automation, Mobile Access. NEXGEN Asset Management covers Esri GIS integration, Risk and criticality, Condition assessment, Capital planning.

Answered from the vendors’ own pages

DocuWare: Is DocuWare available as cloud or on-premises?

DocuWare is available as both a cloud-based SaaS solution and as an on-premises deployment option.

Source
NEXGEN Asset Management: How is NEXGEN priced?

On a tiered model based on the number of assets under management, quoted per agency. Nothing is published.

DocuWare: What platforms does DocuWare support?

DocuWare is available as a web-based platform accessible via browser, with mobile apps available on iOS and Android.

Source
NEXGEN Asset Management: Do we need Esri ArcGIS?

Not strictly, but the product is designed around it and most of the value assumes a maintained GIS asset layer.

DocuWare: Does DocuWare offer offline access?

DocuWare has limited offline access capabilities. The mobile app offers fewer features compared to the desktop version.

Source
NEXGEN Asset Management: Does it handle capital planning?

Yes. Risk, criticality and condition scores feed multi-year renewal forecasts intended for board and council submissions.

NEXGEN Asset Management: Is there a mobile app?

Yes, a map-based field application with offline capability, licensed alongside the core platform.

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