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Software · head to head

CityView vs DocuWare

CityView logo

CityView

Software

Community Development Software

From
$10000/year
Rated
-
Full reviewWebsite
DocuWare logo

DocuWare

Software

Document Management and Workflow Automation

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CityView high implementation and licensing costs for smaller municipalities; DocuWare complex setup requiring significant IT effort before full functionality is achieved
  • They diverge on capability: CityView covers Building Permits, DocuWare covers Document Storage.

Where they differ

Only the attributes on which CityView and DocuWare actually diverge.

Attributes where CityView and DocuWare differ
AttributeCityViewDocuWare
Starting price$10000/yearOn request
PlatformsWebWeb, iOS, Android
Founded19761988

Identical on both: pricing model (Unknown), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CityView

  • Building Permits
  • Business Licensing
  • Code Enforcement
  • Inspections Management
  • Online Citizen Portal
  • Esri ArcGIS
  • Microsoft Office
  • Payment Gateways

Only in DocuWare

  • Document Storage
  • Intelligent Indexing
  • Workflow Automation
  • Mobile Access
  • Electronic Signatures
  • Microsoft 365
  • SAP
  • QuickBooks

Both cover

  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

CityView

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

DocuWare

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CityView

  • High implementation and licensing costs for smaller municipalities
  • Complex setup and customization requiring expert assistance

DocuWare

  • Complex setup requiring significant IT effort before full functionality is achieved
  • Limited user interface customization restricting tailored workflows and branding
  • Performance slowdowns when processing large document volumes or handling many simultaneous users
  • Search requires exact matches and is case-sensitive, limiting usability
  • Limited offline access with mobile app offering reduced functionality
  • Integration challenges with major ERP platforms
  • Steep initial investment, particularly for migrating older systems

Pricing, plan by plan

CityView

$10000/year

No published plan breakdown. See the CityView review.

DocuWare

On request

No published plan breakdown. See the DocuWare review.

Which should you pick?

Choose CityView if

  • You need building permits.
  • You also want business licensing.
CityView review

Choose DocuWare if

  • You need document storage.
  • You work on Web, iOS, Android.
  • You also want intelligent indexing.
DocuWare review

Questions people ask

Is CityView or DocuWare better?
Neither clearly leads. CityView starts at $10000/year and DocuWare at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CityView or DocuWare?
CityView starts at $10000/year and DocuWare at On request.
Does CityView or DocuWare run on more platforms?
CityView runs on Web. DocuWare runs on Web, iOS, Android.
What is CityView best used for?
CityView is most often used for citizen services, records management, public safety, civic engagement.
What can CityView do that DocuWare cannot?
CityView covers Building Permits, Business Licensing, Code Enforcement, Inspections Management. DocuWare covers Document Storage, Intelligent Indexing, Workflow Automation, Mobile Access. Both handle Web support, Desktop support.

Answered from the vendors’ own pages

CityView: Is CityView cloud-based or on-premise?

CityView offers both cloud-based SaaS deployments and on-premise options depending on municipality preference and requirements.

Source
DocuWare: Is DocuWare available as cloud or on-premises?

DocuWare is available as both a cloud-based SaaS solution and as an on-premises deployment option.

Source
CityView: What modules are included?

CityView Suite includes Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering modules.

Source
DocuWare: What platforms does DocuWare support?

DocuWare is available as a web-based platform accessible via browser, with mobile apps available on iOS and Android.

Source
CityView: How long has CityView been in the market?

CityView has over 40 years of experience serving local governments with community development and municipal land management solutions.

Source
DocuWare: Does DocuWare offer offline access?

DocuWare has limited offline access capabilities. The mobile app offers fewer features compared to the desktop version.

Source
CityView: What is the pricing structure?

CityView pricing ranges from $10,000 to $75,000+ per year for mid-sized municipalities, or approximately $100 to $250 per user per month for SaaS deployments, depending on modules selected.

Source
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