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Customer Support · head to head

Cresta vs Solid Performers

Cresta logo

Cresta

Customer Support

Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform

From
On request
Free plan
No
Full reviewWebsite
Solid Performers logo

Solid Performers

CRM

Indian sales CRM with per-user pricing from 10 US dollars and a five-user minimum on monthly billing

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Cresta cresta depends on the CCaaS platforms it integrates with, and NICE, Genesys and Five9 are all shipping native real-time assist and auto-QA of their own, so at renewal you may be paying twice for capability your platform vendor will bundle at a discount.; Solid Performers monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • They diverge on capability: Cresta covers Real-time agent assist, Solid Performers covers Lead management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Cresta and Solid Performers actually diverge.

Attributes where Cresta and Solid Performers differ
AttributeCrestaSolid Performers
Pricing modelquotePer user per month
PlatformsWeb, APIWeb, iOS, Android
CategoryCustomer SupportCRM

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cresta

  • Real-time agent assist
  • Autonomous AI Agent
  • Conversation intelligence
  • Automated quality management
  • Behavioural coaching
  • Knowledge surfacing
  • Multilingual deployment
  • Supervisor dashboards

Only in Solid Performers

  • Lead management
  • Deal pipelines
  • Unlimited records and storage
  • Quotations and proposals
  • Follow-up automation
  • WhatsApp integration
  • White labelling
  • Custom fields and modules

What people use each for

The jobs each tool is most often brought in to do.

Cresta

  • A 1,500-seat telecommunications sales centre that wants conversion lift from live agent prompting without migrating off an incumbent Genesys deploymentnot Solid Performers
  • An insurance contact centre replacing manual QA sampling of two per cent of calls with automated scoring of every call for regulatory evidencenot Solid Performers
  • A retail support operation deploying autonomous voice agents on high-volume order status calls while keeping humans on complex claimsnot Solid Performers
  • A contact centre director who needs to prove which specific agent behaviours drive outcome differences, rather than relying on post-call survey scoresnot Solid Performers

Solid Performers

  • An Indian education consultancy handling high lead volume from IndiaMART and Facebook that needs follow-up discipline more than marketing automationnot Cresta
  • A ten-person B2B sales team priced out of Salesforce or HubSpot that still needs pipeline reporting and quotation generationnot Cresta
  • An agency that wants to white-label a CRM for its own clients at 299 US dollars for the first year rather than build onenot Cresta
  • A real estate firm that runs its entire sales conversation over WhatsApp and needs those threads attached to the lead recordnot Cresta

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cresta

  • Cresta depends on the CCaaS platforms it integrates with, and NICE, Genesys and Five9 are all shipping native real-time assist and auto-QA of their own, so at renewal you may be paying twice for capability your platform vendor will bundle at a discount.
  • Pricing is not published and contracts are seat-based and annual at enterprise scale, which in practice means six-figure commitments and a procurement cycle measured in months rather than weeks.
  • Real-time guidance only pays back where conversation outcomes are measurable and repeatable, so support teams handling long, varied, low-volume cases rarely recover the licence cost.
  • Deploying real-time assist requires agents to accept on-screen prompting mid-call, and contact centres with strong union representation or experienced tenured agents frequently see adoption resistance that no amount of model quality fixes.
  • Automated quality scoring changes what agents are measured on, and organisations that switch from human QA without rewriting their evaluation rubric and appeals process create industrial-relations problems that surface months after go-live.

Solid Performers

  • Monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • Common capabilities are charged as separate one-off add-ons rather than included: 249 US dollars for setup and training, 99 for SMS and 149 for WhatsApp, which can double first-year cost for a small team.
  • The integration catalogue is small and skewed to Indian channels such as IndiaMART and WhatsApp, so a European or North American team will find its usual marketing, support and finance tools absent.
  • It is a small vendor with support aligned to Indian business hours, which means slow turnaround for customers in the Americas and a genuine continuity risk for a system holding your entire pipeline.
  • Functionality is sales-first with no meaningful marketing automation or customer service module, so growth beyond pipeline management means adding another product rather than another tier.

Pricing, plan by plan

Cresta

On request
  • Cresta$undefined/year
    • AI Agent
    • Agent Assist
    • Conversation Intelligence

Solid Performers

On request
  • Square (monthly)$10/month
    • Lead and deal management
    • Unlimited records and storage
    • Follow-up reminders and tasks
  • Pentagon (monthly)$15/month
    • Everything in Square
    • Quotations and proposals
    • Additional automation
  • Hexagon (monthly)$20/month
    • Unlimited feature access
    • Advanced reporting
    • Minimum five users on monthly billing, so 100 USD a month is the real floor
  • Square (annual)$100/year
    • Same as Square monthly
    • Two months free versus monthly billing
    • No five-user minimum on annual billing

Which should you pick?

Choose Cresta if

  • You need real-time agent assist.
  • You work on Web, API.
  • You also want autonomous ai agent.
Cresta review

Choose Solid Performers if

  • You need lead management.
  • You work on Web, iOS, Android.
  • You also want deal pipelines.
Solid Performers review

Questions people ask

Is Cresta or Solid Performers better?
Neither clearly leads. Cresta starts at On request and Solid Performers at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cresta or Solid Performers?
Cresta starts at On request and Solid Performers at On request.
Does Cresta or Solid Performers run on more platforms?
Cresta runs on Web, API. Solid Performers runs on Web, iOS, Android.
What is Cresta best used for?
Cresta is most often used for a 1,500-seat telecommunications sales centre that wants conversion lift from live agent prompting without migrating off an incumbent genesys deployment, an insurance contact centre replacing manual qa sampling of two per cent of calls with automated scoring of every call for regulatory evidence, a retail support operation deploying autonomous voice agents on high-volume order status calls while keeping humans on complex claims, a contact centre director who needs to prove which specific agent behaviours drive outcome differences, rather than relying on post-call survey scores. Of those, a 1,500-seat telecommunications sales centre that wants conversion lift from live agent prompting without migrating off an incumbent genesys deployment and an insurance contact centre replacing manual qa sampling of two per cent of calls with automated scoring of every call for regulatory evidence are not what Solid Performers is typically brought in for.
What can Cresta do that Solid Performers cannot?
Cresta covers Real-time agent assist, Autonomous AI Agent, Conversation intelligence, Automated quality management. Solid Performers covers Lead management, Deal pipelines, Unlimited records and storage, Quotations and proposals.

Answered from the vendors’ own pages

Cresta: Does Cresta replace my contact centre platform?

No. It is designed to sit on top of NICE, Genesys, Five9, Amazon Connect and similar platforms, which is why it is chosen where a full CCaaS migration is not feasible.

Solid Performers: What does Solid Performers actually cost to start?

On monthly billing, 50 US dollars a month, because the cheapest tier is 10 US dollars per user with a five-user minimum. Annual billing removes the minimum at 100 US dollars per user per year.

Cresta: What does it cost?

Cresta does not publish pricing. Contracts are seat-based and annual, and at the enterprise scale it sells into they are typically six figures per year.

Solid Performers: Is pricing available in rupees?

Yes. The pricing page offers INR alongside USD, and Indian customers are the primary market.

Cresta: Is it viable for a contact centre under 100 seats?

Rarely. The commercial model, implementation effort and required outcome measurement all assume several hundred seats or more.

Solid Performers: Is setup included?

No. Setup and training is a separate one-off charge of 249 US dollars.

Cresta: Who owns Cresta?

It is an independent venture-backed company, having raised roughly 282 million USD in total including a 125 million USD Series D in November 2024 co-led by World Innovation Lab and the Qatar Investment Authority.

Solid Performers: Can I resell it under my own brand?

Yes. White labelling is 299 US dollars for the first year and 99 US dollars per year afterwards.

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