Customer Support · pricing
Cresta pricing
Cresta publishes a single tier. Below is what it costs, what it covers, and how that compares with the customer support tools listed alongside it.
As of 31 August 2026, Cresta pricing is on request. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- On request
- Model
- Quote
- Tiers
- 1
- Free tier
- Not on record
Cresta plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Cresta | On request | 7 | Entry tier |
What the product covers
The full Cresta feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Real-time agent assist
- Autonomous AI Agent
- Conversation intelligence
- Automated quality management
- Behavioural coaching
- Knowledge surfacing
- Multilingual deployment
- Supervisor dashboards
- Compliance monitoring
- Platform-agnostic integration
People bring Cresta in for a 1,500-seat telecommunications sales centre that wants conversion lift from live agent prompting without migrating off an incumbent genesys deployment, an insurance contact centre replacing manual qa sampling of two per cent of calls with automated scoring of every call for regulatory evidence, a retail support operation deploying autonomous voice agents on high-volume order status calls while keeping humans on complex claims, a contact centre director who needs to prove which specific agent behaviours drive outcome differences, rather than relying on post-call survey scores. If that is not the job you are buying for, the alternatives to Cresta are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Cresta (this page) | On request | quote | - | |
| Observe.AI | On request | quote | - | vs Cresta |
| Assembled | $25/month | Per user per month | - | vs Cresta |
| Calabrio ONE | On request | quote | - | vs Cresta |
| Verint | On request | quote | - | vs Cresta |
| Alvaria | On request | quote | - | vs Cresta |
| UJET | $65/month | Per user per month | - | vs Cresta |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Cresta badges page.
Before you pay for Cresta
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: a single tier at On request. With no free tier on record, the cheapest way to answer the rest is to compare Cresta against the tools that do have one before committing.
Cresta runs on web, api, and is published by Cresta Intelligence, Inc. of Sunnyvale, California, United States. The full record is on the Cresta review, and the rest of the category is under best customer support tools.
Cresta pricing questions
- How much does Cresta cost?
- Cresta publishes a single tier, Cresta, at On request.
- Does Cresta have a free plan?
- Not on the record we hold: Cresta is listed as quote. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What am I actually paying for with Cresta?
- The record lists 10 features across 1 area: other. In practice it is brought in for a 1,500-seat telecommunications sales centre that wants conversion lift from live agent prompting without migrating off an incumbent genesys deployment, an insurance contact centre replacing manual qa sampling of two per cent of calls with automated scoring of every call for regulatory evidence, a retail support operation deploying autonomous voice agents on high-volume order status calls while keeping humans on complex claims.
- Does Cresta charge per user?
- The record carries a price and a billing period for each of its 1 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Cresta prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Cresta against before paying?
- The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with Cresta covering price, platforms and features.