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Live Chat · head to head

Comm100 vs Eclipse

Comm100 logo

Comm100

Live Chat

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Eclipse logo

Eclipse

Technology

The Eclipse Foundation - home to a global community

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Eclipse has a free tier, so it costs nothing to try first.
  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Eclipse high memory consumption and CPU usage, especially with multiple plugins installed
  • They diverge on capability: Comm100 covers Live chat, Eclipse covers Java development environment.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Comm100 and Eclipse actually diverge.

Attributes where Comm100 and Eclipse differ
AttributeComm100Eclipse
Starting price$29/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, macOS, Linux
CategoryLive ChatTechnology
Founded20092001

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Live chat
  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Salesforce
  • Zendesk

Only in Eclipse

  • Java development environment
  • Extensible plugin architecture
  • Integrated debugger
  • Code refactoring
  • Version control integration
  • Build automation
  • Multi-language support
  • Rich client platform

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Eclipse
  • Running chat campaigns and AI assisted support on a websitenot Eclipse

Eclipse

  • Java application developmentnot Comm100
  • Enterprise software developmentnot Comm100
  • Web application developmentnot Comm100
  • Plugin developmentnot Comm100
  • Educational programmingnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Eclipse

  • High memory consumption and CPU usage, especially with multiple plugins installed
  • Slow startup times and performance degradation with large projects or many open editors
  • Requires configuration of eclipse.ini file to optimize heap sizes for adequate performance
  • User interface considered outdated compared to modern IDE alternatives
  • User base fell from 39% of Java developers in 2024 to 28% in 2025, indicating market decline

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Eclipse

Free

No published plan breakdown. See the Eclipse review.

Which should you pick?

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Comm100 review

Choose Eclipse if

  • You need java development environment.
  • You want to start without paying.
  • You work on Windows, macOS, Linux.
  • You also want extensible plugin architecture.
Eclipse review

Questions people ask

Is Comm100 or Eclipse better?
Neither clearly leads. Comm100 starts at $29/month and Eclipse at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Eclipse?
Eclipse has a free tier; the other does not. Paid plans start at $29/month for Comm100 and Free for Eclipse.
Does Comm100 or Eclipse run on more platforms?
Comm100 runs on Web, Ios, Android. Eclipse runs on Windows, macOS, Linux.
Can I use Eclipse for free?
Yes. Eclipse has a free tier, so you can try it without paying. Comm100 starts at $29/month.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Eclipse is typically brought in for.
What can Comm100 do that Eclipse cannot?
Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Eclipse covers Java development environment, Extensible plugin architecture, Integrated debugger, Code refactoring.

Answered from the vendors’ own pages

Comm100: How much does Comm100 cost?

Comm100 does not publish specific pricing. The vendor uses a flexible, usage-based pricing model where you pay only for what you use with no hidden fees. Customers must contact sales to request a customized quote based on their channel selection and usage.

Source
Eclipse: How much does Eclipse IDE cost?

Eclipse IDE is completely free and open-source, released under the Eclipse Public License 2.0.

Source
Comm100: What is Comm100's pricing model?

Comm100 offers flexible, usage-based pricing. You choose the communication channels and tools that work best for your needs and pay accordingly. No public pricing tiers are available; quotes are customized per customer.

Source
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