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Government · head to head

CitizenLab vs Passbolt

CitizenLab logo

CitizenLab

Government

Digital Democracy Platform

From
$500/month
Free plan
No
Full reviewWebsite
Passbolt logo

Passbolt

Cybersecurity

Open-source password manager for teams with self-hosted or cloud deployment

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Passbolt has a free tier, so it costs nothing to try first.
  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; Passbolt pro Edition requires a minimum of 10 users, making it costlier for very small teams.
  • They diverge on capability: CitizenLab covers Participatory Budgeting, Passbolt covers Password sharing and folders.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which CitizenLab and Passbolt actually diverge.

Attributes where CitizenLab and Passbolt differ
AttributeCitizenLabPassbolt
Starting price$500/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Ios, Androidweb, windows, mac, linux, api
CategoryGovernmentCybersecurity
Founded2015Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in Passbolt

  • Password sharing and folders
  • Groups and role-based access
  • Browser extensions and CLI
  • Open API
  • LDAP provisioning and SSO
  • Activity audit log

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot Passbolt
  • Collecting resident input through surveys, ideation, mapping and votingnot Passbolt
  • Centralising engagement data across multiple municipal departmentsnot Passbolt

Passbolt

  • Self-hosting a team password manager for data sovereigntynot CitizenLab
  • Provisioning vault access from an existing LDAP/AD directorynot CitizenLab
  • Sharing credentials across engineering or IT teams via folders and groupsnot CitizenLab
  • Automating credential retrieval through the CLI or open APInot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

Passbolt

  • Pro Edition requires a minimum of 10 users, making it costlier for very small teams.
  • Community Edition lacks SSO and LDAP provisioning, which many organizations need for onboarding at scale.
  • Self-hosting the Community Edition requires infrastructure and maintenance effort compared to fully managed competitors.
  • Enterprise-tier support and HA consulting require custom, quote-based pricing rather than transparent rates.

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

Passbolt

Free
  • Community EditionFree
    • Unlimited users
    • Password sharing and folders
    • Role-based access control
  • Pro Edition$4.9/month
    • Minimum 10 users, billed annually
    • LDAP/AD provisioning
    • Single sign-on
  • Enterprise Edition$undefined/month
    • High availability and disaster recovery consulting
    • White-glove migration
    • Custom feature development

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose Passbolt if

  • You need password sharing and folders.
  • You want to start without paying.
  • You work on web, windows, mac, linux, api.
  • You also want groups and role-based access.
Passbolt review

Questions people ask

Is CitizenLab or Passbolt better?
Neither clearly leads. CitizenLab starts at $500/month and Passbolt at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or Passbolt?
Passbolt has a free tier; the other does not. Paid plans start at $500/month for CitizenLab and Free for Passbolt.
Does CitizenLab or Passbolt run on more platforms?
CitizenLab runs on Web, Ios, Android. Passbolt runs on web, windows, mac, linux, api.
Can I use Passbolt for free?
Yes. Passbolt has a free tier, so you can try it without paying. CitizenLab starts at $500/month.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what Passbolt is typically brought in for.
What can CitizenLab do that Passbolt cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Passbolt covers Password sharing and folders, Groups and role-based access, Browser extensions and CLI, Open API.

Answered from the vendors’ own pages

CitizenLab: How many projects can Essential tier teams manage?

The Essential tier is designed for teams starting small and is limited to 1 active project with 1 admin seat and no project manager seats.

Source
Passbolt: Is Passbolt free to use?

Yes. The Community Edition is free forever with unlimited users, including password sharing, folders, groups, role-based access, browser extensions, a CLI, and an open API.

Source
CitizenLab: How many projects can Standard and Premium tiers manage?

Both Standard and Premium tiers support unlimited projects. Standard includes 4 admin seats and 5 project manager seats, while Premium includes 8 admin seats and 25 project manager seats.

Source
Passbolt: What does the Pro Edition cost and add?

Pro Edition costs $4.90 per user per month billed annually, with a 10-user minimum, and adds LDAP/AD provisioning, single sign-on, account recovery escrow, activity audit logs, and next-business-day support.

Source
CitizenLab: Does Enterprise tier have any user seat limits?

No, the Enterprise tier is designed for organizations aiming to embed engagement deeply within their infrastructure and includes unlimited admin seats and project managers.

Source
Passbolt: What license is Passbolt distributed under?

All Passbolt editions, including Pro and Enterprise, are distributed under the AGPL v3 open-source license.

Source
CitizenLab: What are the specific pricing amounts for each tier?

Specific pricing amounts are not disclosed on the plans page. The company directs interested organizations to talk to their team for personalized pricing offers.

Source
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