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Government · head to head

CitizenLab vs VIVOTEK VAST Security Station

CitizenLab logo

CitizenLab

Government

Digital Democracy Platform

From
$500/month
Free plan
No
Full reviewWebsite
VIVOTEK VAST Security Station logo

VIVOTEK VAST Security Station

Cybersecurity

Camera-vendor video management software with a free 32-channel tier for VIVOTEK devices

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; VIVOTEK VAST Security Station vAST 2 has entered end of maintenance with technical support and software files withdrawn, yet distributors still list VAST 2 licences, so a buyer can be quoted unsupported software without realising it.
  • They diverge on capability: CitizenLab covers Participatory Budgeting, VIVOTEK VAST Security Station covers VSS Lite free tier.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which CitizenLab and VIVOTEK VAST Security Station actually diverge.

Attributes where CitizenLab and VIVOTEK VAST Security Station differ
AttributeCitizenLabVIVOTEK VAST Security Station
Starting price$500/monthOn request
Pricing modelsubscriptionOne-time purchase per camera channel
PlatformsWeb, Ios, AndroidWindows, Web, iOS, Android
CategoryGovernmentCybersecurity
Founded2015Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in VIVOTEK VAST Security Station

  • VSS Lite free tier
  • Per-channel licensing
  • Third-party camera support
  • Failover and TV matrix
  • Vision object analytics
  • Embedded NVR licensing
  • NDAA and TAA compliance

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot VIVOTEK VAST Security Station
  • Collecting resident input through surveys, ideation, mapping and votingnot VIVOTEK VAST Security Station
  • Centralising engagement data across multiple municipal departmentsnot VIVOTEK VAST Security Station

VIVOTEK VAST Security Station

  • A school or small public building with fewer than 32 VIVOTEK cameras that needs a VMS at no licence costnot CitizenLab
  • A United States public sector site that must meet NDAA and TAA procurement restrictionsnot CitizenLab
  • An existing VAST 2 site that needs to migrate before the software falls further out of maintenancenot CitizenLab
  • A mid-sized site standardising on VIVOTEK hardware with a handful of third-party cameras to absorbnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

VIVOTEK VAST Security Station

  • VAST 2 has entered end of maintenance with technical support and software files withdrawn, yet distributors still list VAST 2 licences, so a buyer can be quoted unsupported software without realising it.
  • The free Lite tier is hard capped at 32 cameras and VIVOTEK devices only, so a site that grows to 33 cameras or adds one third-party camera moves straight to paid Standard licensing.
  • VSS Professional includes no camera licences at all, so the edition that large deployments need starts from a higher effective price than the tier comparison suggests.
  • It is a camera manufacturer's VMS, so the third-party device list, analytics ecosystem and integration catalogue are all narrower than an independent platform like Milestone or Salient.
  • No pricing is published for Standard or Professional channels; everything runs through distribution, which makes budgeting a phased expansion difficult without repeated quotes.

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

VIVOTEK VAST Security Station

On request
  • VSS LiteFree
    • Free of charge
    • Up to 32 VIVOTEK cameras per server
    • No third-party camera support
  • VSS Standard$undefined/one-time
    • Up to 256 cameras per server
    • Eight camera licences included for VIVOTEK or third-party devices
    • Additional channel licences purchased individually
  • VSS Professional$undefined/one-time
    • Large scale deployments with failover and TV matrix
    • No camera licences included at all
    • Every channel purchased or upgraded from Standard

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose VIVOTEK VAST Security Station if

  • You need vss lite free tier.
  • You work on Windows, Web, iOS, Android.
  • You also want per-channel licensing.
VIVOTEK VAST Security Station review

Questions people ask

Is CitizenLab or VIVOTEK VAST Security Station better?
Neither clearly leads. CitizenLab starts at $500/month and VIVOTEK VAST Security Station at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or VIVOTEK VAST Security Station?
CitizenLab starts at $500/month and VIVOTEK VAST Security Station at On request.
Does CitizenLab or VIVOTEK VAST Security Station run on more platforms?
CitizenLab runs on Web, Ios, Android. VIVOTEK VAST Security Station runs on Windows, Web, iOS, Android.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what VIVOTEK VAST Security Station is typically brought in for.
What can CitizenLab do that VIVOTEK VAST Security Station cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. VIVOTEK VAST Security Station covers VSS Lite free tier, Per-channel licensing, Third-party camera support, Failover and TV matrix.

Answered from the vendors’ own pages

CitizenLab: How many projects can Essential tier teams manage?

The Essential tier is designed for teams starting small and is limited to 1 active project with 1 admin seat and no project manager seats.

Source
VIVOTEK VAST Security Station: Should I still buy VAST 2?

No. VAST 2 has entered end of maintenance with support and software files withdrawn. VSS is the current product, and any VAST 2 licence still on a distributor price list should be questioned.

CitizenLab: How many projects can Standard and Premium tiers manage?

Both Standard and Premium tiers support unlimited projects. Standard includes 4 admin seats and 5 project manager seats, while Premium includes 8 admin seats and 25 project manager seats.

Source
VIVOTEK VAST Security Station: Is VSS Lite really free?

Yes, for up to 32 VIVOTEK cameras per server. It does not support third-party cameras and cannot exceed 32 channels.

CitizenLab: Does Enterprise tier have any user seat limits?

No, the Enterprise tier is designed for organizations aiming to embed engagement deeply within their infrastructure and includes unlimited admin seats and project managers.

Source
VIVOTEK VAST Security Station: How many licences come with Standard?

Eight camera licences, usable for VIVOTEK or third-party devices. Professional includes none.

CitizenLab: What are the specific pricing amounts for each tier?

Specific pricing amounts are not disclosed on the plans page. The company directs interested organizations to talk to their team for personalized pricing offers.

Source
VIVOTEK VAST Security Station: Is VIVOTEK NDAA compliant?

VIVOTEK publishes an NDAA and TAA compliant product list, which is why it appears in United States public sector specifications where Section 889 excludes several other manufacturers.

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