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Software · head to head

CitizenLab vs PublicInput

CitizenLab logo

CitizenLab

Software

Digital Democracy Platform

From
$500/month
Rated
-
Full reviewWebsite
PublicInput logo

PublicInput

Software

Inclusive Community Engagement

From
$400/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; PublicInput all three plans, Listen, Engage and Engage Plus, are listed as Request Pricing with no published rate, minimum or cost driver
  • They diverge on capability: CitizenLab covers Participatory Budgeting, PublicInput covers Virtual Public Meetings.

Where they differ

Only the attributes on which CitizenLab and PublicInput actually diverge.

Attributes where CitizenLab and PublicInput differ
AttributeCitizenLabPublicInput
Starting price$500/month$400/month
Founded20152014

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in PublicInput

  • Virtual Public Meetings
  • Online Surveys
  • Comment Management
  • Multi-language Support
  • Engagement Analytics
  • Zoom
  • Microsoft Teams
  • GovDelivery

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot PublicInput
  • Collecting resident input through surveys, ideation, mapping and votingnot PublicInput
  • Centralising engagement data across multiple municipal departmentsnot PublicInput

PublicInput

  • Running public comment and community engagement programmes for local governmentnot CitizenLab
  • Collecting resident feedback across surveys, interactive maps and project websitesnot CitizenLab
  • Compliant public meeting management for transit agencies, DOTs and MPOsnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

PublicInput

  • All three plans, Listen, Engage and Engage Plus, are listed as Request Pricing with no published rate, minimum or cost driver
  • HTML and CSS customization, custom workflows and approvals, and external system integration with Accela and ESRI are listed as Enterprise Capabilities rather than core platform features
  • Public meetings functionality is sold under a separate Meetings plan rather than being included with the Engagement plans
  • Getting a plan requires booking a consultation and a tailored demo rather than self serve signup

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

PublicInput

$400/month
  • Enterprise$400/month
    • Virtual Meetings
    • Surveys
    • Comment Management

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose PublicInput if

  • You need virtual public meetings.
  • You work on Web, Ios, Android.
  • You also want online surveys.
PublicInput review

Questions people ask

Is CitizenLab or PublicInput better?
Neither clearly leads. CitizenLab starts at $500/month and PublicInput at $400/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or PublicInput?
CitizenLab starts at $500/month and PublicInput at $400/month.
Does CitizenLab or PublicInput run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what PublicInput is typically brought in for.
What can CitizenLab do that PublicInput cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. PublicInput covers Virtual Public Meetings, Online Surveys, Comment Management, Multi-language Support. Both handle Web support, Ios support, Android support.
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