Softwr

Software · head to head

CitizenLab vs Incode

CitizenLab logo

CitizenLab

Software

Digital Democracy Platform

From
$500/month
Rated
-
Full reviewWebsite
Incode logo

Incode

Software

Financial & HR Software for Government

From
$700/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; Incode incode is now sold as Tyler ERP Pro and tylertech.com/products/incode redirects to the ERP Pro product page
  • They diverge on capability: CitizenLab covers Participatory Budgeting, Incode covers General Ledger.

Where they differ

Only the attributes on which CitizenLab and Incode actually diverge.

Attributes where CitizenLab and Incode differ
AttributeCitizenLabIncode
Starting price$500/month$700/month
PlatformsWeb, Ios, AndroidWeb, Desktop
Founded20151966

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in Incode

  • General Ledger
  • Accounts Payable
  • Payroll Management
  • Utility Billing
  • Budget Management
  • Bank Integrations
  • ADP
  • Third-party Payroll

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot Incode
  • Collecting resident input through surveys, ideation, mapping and votingnot Incode
  • Centralising engagement data across multiple municipal departmentsnot Incode

Incode

  • Financial management and ERP for small and mid-sized local governmentsnot CitizenLab
  • Utility billing, payroll and human resources for city and county administrationnot CitizenLab
  • Court and public safety records for municipalitiesnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

Incode

  • Incode is now sold as Tyler ERP Pro and tylertech.com/products/incode redirects to the ERP Pro product page
  • No pricing is published; Tyler routes all enquiries through contact and demo requests with no published rate, minimum or cost driver
  • The product is sold only to public sector organisations

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

Incode

$700/month
  • Municipal Suite$700/month
    • Financial Management
    • HR/Payroll
    • Utility Billing

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose Incode if

  • You need general ledger.
  • You work on Web, Desktop.
  • You also want accounts payable.
Incode review

Questions people ask

Is CitizenLab or Incode better?
Neither clearly leads. CitizenLab starts at $500/month and Incode at $700/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or Incode?
CitizenLab starts at $500/month and Incode at $700/month.
Does CitizenLab or Incode run on more platforms?
CitizenLab runs on Web, Ios, Android. Incode runs on Web, Desktop.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what Incode is typically brought in for.
What can CitizenLab do that Incode cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Incode covers General Ledger, Accounts Payable, Payroll Management, Utility Billing. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on CitizenLab

More on Incode

Keep looking

Other head to heads