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Government & Public Sector · head to head

CitizenLab vs Tyler Technologies

CitizenLab logo

CitizenLab

Government & Public Sector

Digital Democracy Platform

From
$500/month
Rated
-
Full reviewWebsite
Tyler Technologies logo

Tyler Technologies

Government & Public Sector

Empowering the Public Sector

From
$2000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; Tyler Technologies the Internet Archive's capture of Tyler Technologies' homepage on 31 December 2020 named dozens of distinct public-sector software solutions across Appraisal and Tax, Civic Services, Corrections, and Courts and Justice categories, all sold via government procurement contracts rather than a published price list.
  • They diverge on capability: CitizenLab covers Participatory Budgeting, Tyler Technologies covers Financial Management.

Where they differ

Only the attributes on which CitizenLab and Tyler Technologies actually diverge.

Attributes where CitizenLab and Tyler Technologies differ
AttributeCitizenLabTyler Technologies
Starting price$500/month$2000/month
PlatformsWeb, Ios, AndroidWeb, Desktop, Ios, Android
Founded20151966

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Government & Public Sector).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in Tyler Technologies

  • Financial Management
  • Courts & Justice
  • Public Safety
  • Appraisal & Tax
  • School Solutions
  • AWS GovCloud
  • Microsoft Azure
  • Oracle

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot Tyler Technologies
  • Collecting resident input through surveys, ideation, mapping and votingnot Tyler Technologies
  • Centralising engagement data across multiple municipal departmentsnot Tyler Technologies

Tyler Technologies

  • Citizen Servicesnot CitizenLab
  • Records Managementnot CitizenLab
  • Public Safetynot CitizenLab
  • Civic Engagementnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

Tyler Technologies

  • The Internet Archive's capture of Tyler Technologies' homepage on 31 December 2020 named dozens of distinct public-sector software solutions across Appraisal and Tax, Civic Services, Corrections, and Courts and Justice categories, all sold via government procurement contracts rather than a published price list.

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

Tyler Technologies

$2000/month
  • Enterprise$2000/month
    • ERP Suite
    • Courts & Justice
    • Public Safety

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose Tyler Technologies if

  • You need financial management.
  • You work on Web, Desktop, Ios, Android.
  • You also want courts & justice.
Tyler Technologies review

Questions people ask

Is CitizenLab or Tyler Technologies better?
Neither clearly leads. CitizenLab starts at $500/month and Tyler Technologies at $2000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or Tyler Technologies?
CitizenLab starts at $500/month and Tyler Technologies at $2000/month.
Does CitizenLab or Tyler Technologies run on more platforms?
CitizenLab runs on Web, Ios, Android. Tyler Technologies runs on Web, Desktop, Ios, Android.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what Tyler Technologies is typically brought in for.
What can CitizenLab do that Tyler Technologies cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Tyler Technologies covers Financial Management, Courts & Justice, Public Safety, Appraisal & Tax. Both handle Web support, Ios support, Android support.
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