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Technology · head to head

Checkmk vs Heap

Checkmk logo

Checkmk

Technology

Comprehensive IT monitoring, open and flexible

From
Free
Rated
-
Full reviewWebsite
Heap logo

Heap

Technology

Product analytics for the modern product team

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Checkmk pricing calculated by service count, not hosts (approximately 30 services per host on average); Heap no built-in A/B testing or feature flags; requires integration with separate tools for experimentation
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Checkmk and Heap actually diverge.

Attributes where Checkmk and Heap differ
AttributeCheckmkHeap
Pricing modelsubscriptionUnknown
PlatformsWebWeb, iOS, Android
FoundedUnknown2013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Technology).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Checkmk

Nothing recorded that Heap does not also cover.

Only in Heap

  • Autocapture
  • Retroactive analytics
  • Session replay
  • Funnel analysis
  • User segmentation
  • Path analysis
  • Data science
  • Virtual events

What people use each for

The jobs each tool is most often brought in to do.

Checkmk

  • Infrastructure monitoringnot Heap
  • System observabilitynot Heap
  • Enterprise compliance monitoringnot Heap

Heap

  • User behavior analysisnot Checkmk
  • Conversion optimizationnot Checkmk
  • Product adoptionnot Checkmk
  • Customer journey mappingnot Checkmk
  • A/B testing analysisnot Checkmk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Checkmk

  • Pricing calculated by service count, not hosts (approximately 30 services per host on average)
  • Professional support limited to 8-10 hours per week on base plans
  • Synthetic monitoring is separate add-on with per-test pricing

Heap

  • No built-in A/B testing or feature flags; requires integration with separate tools for experimentation
  • Group analytics and advanced features require a sales conversation, not self-serve
  • Cloud-only deployment; no self-hosted option for data security or compliance requirements
  • Session replay lacks developer debugging tools compared to PostHog
  • Pricing for Growth and Pro plans requires direct sales contact; no transparency on how pricing scales

Pricing, plan by plan

Checkmk

Free
  • Community (Self-Hosted)Free
    • No cost, forever
    • Up to ~100 hosts
    • Basic infrastructure monitoring
  • Pro (Self-Hosted)$190/month
    • Advanced analytics
    • Reporting
    • Distributed monitoring
  • Ultimate (Self-Hosted)$275/month
    • Full-stack observability
    • Advanced security compliance
    • 10 hours x 5 days professional support (upgradable to 24/7)
  • CloudAI (SaaS)$240/month
    • Fully managed cloud hosting
    • 99.5% uptime SLA
    • Supports up to 50000 services

Heap

Free
  • FreeFree
    • Up to 10,000 monthly sessions
    • Basic charts
    • 6 months data history
  • Growth$undefined/custom
    • Custom session pricing
    • Sense AI assistant
    • 12 months data history
  • Pro$undefined/custom
    • Custom session pricing
    • Account analytics
    • Engagement matrix
  • Premier$undefined/custom
    • Custom session pricing
    • Data warehouse integration
    • Unlimited projects

Which should you pick?

Choose Checkmk if

  • You want to start without paying.
Checkmk review

Choose Heap if

  • You need autocapture.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want retroactive analytics.
Heap review

Questions people ask

Is Checkmk or Heap better?
Neither clearly leads. Checkmk starts at Free and Heap at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Checkmk or Heap?
Checkmk starts at Free and Heap at Free.
Does Checkmk or Heap run on more platforms?
Checkmk runs on Web. Heap runs on Web, iOS, Android.
Can I use Checkmk for free?
Both have a free tier, so you can try either at no cost before committing.
What is Checkmk best used for?
Checkmk is most often used for infrastructure monitoring, system observability, enterprise compliance monitoring. Of those, infrastructure monitoring and system observability are not what Heap is typically brought in for.
What can Checkmk do that Heap cannot?
Heap covers Autocapture, Retroactive analytics, Session replay, Funnel analysis.

Answered from the vendors’ own pages

Checkmk: Is there a free version of Checkmk?

Yes, Checkmk Community edition is free forever and supports up to approximately 100 hosts for basic infrastructure monitoring with no cost.

Source
Heap: What does Heap's autocapture feature do?

Heap's autocapture is a single code snippet that automatically captures every click, swipe, tap, pageview, and form fill on your website and apps without requiring manual event setup. Once installed, Heap captures the entire digital experience of every user on every platform with no ongoing engineering maintenance needed.

Source
Checkmk: How does Checkmk calculate pricing by host count?

Checkmk uses service-based pricing where each monitored aspect (file system, hardware sensor, switch port, metric) counts as one service. On average, there are approximately 30 services per host.

Source
Heap: What are Heap's pricing plans and how much do they cost?

Heap offers a Free plan for up to 10,000 monthly sessions. Growth, Pro, and Premier plans use custom session-based pricing that requires contacting sales for a quote. Free includes basic charts and 6 months data history. Growth adds the Sense AI assistant. Pro adds account analytics. Premier adds data warehouse integration and dedicated customer success management.

Source
Checkmk: What is the difference between Checkmk Pro and Ultimate tiers?

Pro tier at 190 EUR/month includes advanced analytics and 8x5 support, while Ultimate at 275 EUR/month adds full-stack observability, advanced compliance features, and upgradable 24/7 support.

Source
Heap: Does Heap include session replay and A/B testing?

Heap includes integrated session replay showing exactly what users did on your site. However, Heap does not include built-in A/B testing or feature flags. Teams requiring these capabilities must use separate tools or integrate with third-party platforms.

Source
Checkmk: Does Checkmk offer a managed SaaS option?

Yes, Checkmk CloudAI is a fully managed SaaS tier at 240 EUR/month with 99.5% uptime SLA and support for up to 50000 services.

Source
Heap: What integrations does Heap support?

Heap supports over 100 integrations connecting to business tools including marketing platforms, CRMs, and data warehouses. This allows insights to reach relevant teams and ensures data flows to other business systems automatically.

Source
Heap: Does Heap offer self-hosting or is it cloud-only?

Heap is cloud-only and does not offer self-hosted options. Organizations requiring on-premises deployment should consider alternatives like PostHog which supports self-hosting alongside its cloud product.

Source
Heap: What is Sense and how does it help with analytics?

Sense Chat is Heap's AI assistant that enables users to access analytics without extensive technical knowledge. It allows teams to ask questions about user behavior and get answers directly without lengthy onboarding or technical expertise, making insights more accessible to non-technical stakeholders.

Source
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