Softwr

Communication & Collaboration · head to head

Chatwork vs HappyFox

Chatwork logo

Chatwork

Communication & Collaboration

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it

Where they differ

Only the attributes on which Chatwork and HappyFox actually diverge.

Attributes where Chatwork and HappyFox differ
AttributeChatworkHappyFox
Starting priceOn request$29/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
CategoryCommunication & CollaborationCustomer Support
FoundedUnknown2012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that HappyFox does not also cover.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

No use cases recorded yet. See the Chatwork review.

HappyFox

  • Help desk ticketing across email, chat and phonenot Chatwork
  • Managing internal and customer support requests in one queuenot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Chatwork

On request

No published plan breakdown. See the Chatwork review.

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Chatwork if

Nothing in the data separates Chatwork from HappyFox on the points above - pick on price and on how each one feels to use.

Chatwork review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Chatwork or HappyFox better?
Neither clearly leads. Chatwork starts at On request and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or HappyFox?
Chatwork starts at On request and HappyFox at $29/month.
Does Chatwork or HappyFox run on more platforms?
Chatwork runs on Web. HappyFox runs on Web, Ios, Android.
What can Chatwork do that HappyFox cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management.
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