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Software · head to head

Chatwork vs Dialpad Contact Center

Chatwork logo

Chatwork

Software

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite
Dialpad Contact Center logo

Dialpad Contact Center

Software

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page; Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume

Where they differ

Only the attributes on which Chatwork and Dialpad Contact Center actually diverge.

Attributes where Chatwork and Dialpad Contact Center differ
AttributeChatworkDialpad Contact Center
Starting priceOn request$95/month
Pricing modelquotesubscription
PlatformsWebWeb, Desktop, Ios, Android
FoundedUnknown2011

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that Dialpad Contact Center does not also cover.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

No use cases recorded yet. See the Chatwork review.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Chatwork
  • Routing and monitoring customer calls with live transcriptionnot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Pricing, plan by plan

Chatwork

On request

No published plan breakdown. See the Chatwork review.

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Which should you pick?

Choose Chatwork if

Nothing in the data separates Chatwork from Dialpad Contact Center on the points above - pick on price and on how each one feels to use.

Chatwork review

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Questions people ask

Is Chatwork or Dialpad Contact Center better?
Neither clearly leads. Chatwork starts at On request and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or Dialpad Contact Center?
Chatwork starts at On request and Dialpad Contact Center at $95/month.
Does Chatwork or Dialpad Contact Center run on more platforms?
Chatwork runs on Web. Dialpad Contact Center runs on Web, Desktop, Ios, Android.
What can Chatwork do that Dialpad Contact Center cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching.
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Related pages

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