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Software · head to head

HappyFox vs Rocket.Chat

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Rocket.Chat logo

Rocket.Chat

Software

Deployment flexibility and compliance across regulatory frameworks

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Rocket.Chat no prices, tier names with numbers, or minimum seats are published anywhere on the pricing page; all three paid editions (Commercial, Government, Defense) route to Contact sales or Contact us

Where they differ

Only the attributes on which HappyFox and Rocket.Chat actually diverge.

Attributes where HappyFox and Rocket.Chat differ
AttributeHappyFoxRocket.Chat
Starting price$29/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb
Founded2012Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in Rocket.Chat

Nothing recorded that HappyFox does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Rocket.Chat
  • Managing internal and customer support requests in one queuenot Rocket.Chat

Rocket.Chat

No use cases recorded yet. See the Rocket.Chat review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Rocket.Chat

  • No prices, tier names with numbers, or minimum seats are published anywhere on the pricing page; all three paid editions (Commercial, Government, Defense) route to Contact sales or Contact us
  • The free community edition is not represented on the pricing page at all, which lists only the three quote-only enterprise tiers

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Rocket.Chat

On request

No published plan breakdown. See the Rocket.Chat review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Rocket.Chat if

Nothing in the data separates Rocket.Chat from HappyFox on the points above - pick on price and on how each one feels to use.

Rocket.Chat review

Questions people ask

Is HappyFox or Rocket.Chat better?
Neither clearly leads. HappyFox starts at $29/month and Rocket.Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Rocket.Chat?
HappyFox starts at $29/month and Rocket.Chat at On request.
Does HappyFox or Rocket.Chat run on more platforms?
HappyFox runs on Web, Ios, Android. Rocket.Chat runs on Web.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Rocket.Chat is typically brought in for.
What can HappyFox do that Rocket.Chat cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management.
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Related pages

More on HappyFox

More on Rocket.Chat

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