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Software · head to head

Chatwork vs Groove

Chatwork logo

Chatwork

Software

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch

Where they differ

Only the attributes on which Chatwork and Groove actually diverge.

Attributes where Chatwork and Groove differ
AttributeChatworkGroove
Starting priceOn request$12/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
FoundedUnknown2011

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that Groove does not also cover.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

No use cases recorded yet. See the Chatwork review.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Chatwork
  • Handling email, chat and messaging support in one queuenot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Chatwork

On request

No published plan breakdown. See the Chatwork review.

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Chatwork if

Nothing in the data separates Chatwork from Groove on the points above - pick on price and on how each one feels to use.

Chatwork review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Chatwork or Groove better?
Neither clearly leads. Chatwork starts at On request and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or Groove?
Chatwork starts at On request and Groove at $12/month.
Does Chatwork or Groove run on more platforms?
Chatwork runs on Web. Groove runs on Web, Ios, Android.
What can Chatwork do that Groove cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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Related pages

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