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Software · head to head

Chatwork vs Zendesk

Chatwork logo

Chatwork

Software

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation

Where they differ

Only the attributes on which Chatwork and Zendesk actually diverge.

Attributes where Chatwork and Zendesk differ
AttributeChatworkZendesk
Starting priceOn request$19/month
Pricing modelquotesubscription
FoundedUnknown2007

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that Zendesk does not also cover.

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

No use cases recorded yet. See the Chatwork review.

Zendesk

  • Help desk and ticketing system managementnot Chatwork
  • Omnichannel customer supportnot Chatwork
  • Knowledge base and self-service portalsnot Chatwork
  • AI-assisted customer servicenot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Chatwork

On request

No published plan breakdown. See the Chatwork review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Chatwork if

Nothing in the data separates Chatwork from Zendesk on the points above - pick on price and on how each one feels to use.

Chatwork review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Chatwork or Zendesk better?
Neither clearly leads. Chatwork starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or Zendesk?
Chatwork starts at On request and Zendesk at $19/month.
Does Chatwork or Zendesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What can Chatwork do that Zendesk cannot?
Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.
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