Softwr

Communication & Collaboration · head to head

Grasshopper vs HappyFox

Grasshopper logo

Grasshopper

Communication & Collaboration

The entrepreneur's phone system

From
On request
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Grasshopper available only in the USA and Canada; the site returns a not available in your region error outside those countries; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it

Where they differ

Only the attributes on which Grasshopper and HappyFox actually diverge.

Attributes where Grasshopper and HappyFox differ
AttributeGrasshopperHappyFox
Starting priceOn request$29/month
PlatformsWebWeb, Ios, Android
CategoryCommunication & CollaborationCustomer Support
FoundedUnknown2012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Grasshopper

Nothing recorded that HappyFox does not also cover.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Grasshopper

No use cases recorded yet. See the Grasshopper review.

HappyFox

  • Help desk ticketing across email, chat and phonenot Grasshopper
  • Managing internal and customer support requests in one queuenot Grasshopper

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Grasshopper

  • Available only in the USA and Canada; the site returns a not available in your region error outside those countries
  • Plans start at $14/month only under a promotional discount of up to $75 off select plans, meaning the advertised entry price is not the standing rate

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Grasshopper

On request

No published plan breakdown. See the Grasshopper review.

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Grasshopper if

Nothing in the data separates Grasshopper from HappyFox on the points above - pick on price and on how each one feels to use.

Grasshopper review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Grasshopper or HappyFox better?
Neither clearly leads. Grasshopper starts at On request and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Grasshopper or HappyFox?
Grasshopper starts at On request and HappyFox at $29/month.
Does Grasshopper or HappyFox run on more platforms?
Grasshopper runs on Web. HappyFox runs on Web, Ios, Android.
What can Grasshopper do that HappyFox cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Grasshopper

More on HappyFox

Keep looking

Other head to heads